BIS Safety Software

Customer Experience Team Lead

Sherwood Park, Alberta

Sponsorship not specifiedCAD 60k-CAD 75kDetected 13 days ago

About the role

You'll start by getting deeply familiar with our product and customers - handling calls and tickets alongside the team.
If you're ready to take that next step, we'd love to hear from you.
For candidates located in the Edmonton area, this is an onsite position based out of our Sherwood Park office.

What you need is the drive to learn, the empathy to coach, and the ownership mindset to step up when it matters.

We build software that helps organizations manage safety training, learning, and compliance - and we're growing!
And through our Employee Stock Ownership Plan (ESOP), you have the opportunity to own a piece of the company you're helping build.
Bonus points if you have:
BIS Safety Software is a SaaS company on a mission to change how organizations manage safety, learning, and compliance - and the team behind that mission matters just as much as the product.

We are looking for a Customer Experience Team Lead who is eager to support a high-performing team, and put customers first in everything they do.
This team is the heart of the client experience at BIS - and we want a leader who takes that seriously.
About the role This is a role for someone who genuinely loves people and technology - both the team they support and the customers they serve.
For exceptional candidates located outside the region, we are open to discussing remote or periodic travel arrangements, provided they can effectively collaborate within MST business hours.

This listing is sourced directly from BIS Safety Software's careers page and normalized into a canonical job model.