Sigma Computing
Technical Support Engineer
San Francisco, CA · Mid · Full-time
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odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$16,288 more — $106,288 — moves this role to Level II and 2 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $106,288 would place this position at wage Level II. That figure is within the posted range, and I'd like to target it. This role classifies under "Database Administrators" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Database Administrators (15-1242) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- You will be working on diagnosing and resolving complex technical issues in real time via live chat, working directly with customers to troubleshoot.
- Participating in quarterly projects to improve automation, tooling, and processes focused on operational efficiency.
Responsibilities
- Sigma is growing rapidly, and our Technical Support Engineering team is scaling alongside it to meet the needs of an expanding global user base.
- You'll work closely with Product, Engineering, and Go-to-Market teams to diagnose complex issues, drive solutions, and contribute to the continuous improvement of our product and support operations.
- Periodically working as support on-call, handling high-severity incidents with urgency and end-to-end ownership.
- Working closely with the development team to develop best practices and tools for diagnosing issues and optimizing the service for performance.
- Collaborating with cross-functional groups - backend, frontend, devops, design, product, and the go-to-market teams to create a first-class experience for users of our product.
- Beyond supporting customers, you also participate in product demos, bug bashes, knowledge shares, and building automation and internal tools for operational efficiency.
Requirements
- 2+ years of experience in a customer-facing technical role (e.g., Technical Support, Solutions Engineer, or Software Engineer) at a cloud and/or SaaS provider.
- Advanced SQL proficiency and expertise at writing high-performance queries, including window functions, UDFs, and complex joins to manipulate large-scale datasets.
- Hands-on experience with at least one major cloud platform (AWS, GCP, or Azure) and hands-on experience of data modeling concepts.
- Strong collaboration skills and the ability to work with multiple departments to coordinate issue triaging, diagnosis, and resolution
- Excellent written and verbal communication skills with the ability to explain technical concepts clearly.
- Working knowledge of OAuth 2.0, JWT, and SAML at an implementation level along with network troubleshooting.
- Experience with containers, CI/CD pipelines (GitHub Actions, Jenkins, or similar).
- Basic knowledge of LLM's, AI Agents, Integrations and workflow
- Strong understanding and experience of developer workflows (version control, CI/CD, API integrations, and webhooks) and experience testing and building on top of APIs.
- Front-end development experience (React, JS, Next.js, or similar) enabling you to build customer-facing interfaces.
- Exposure to workflow automation platforms (Zapier, Retool, or internal tooling) and a history of automating manual processes.
- Startup experience.
Skills
- Proficient in utilizing data visualization tools like Tableau, Looker, or other similar platforms.
Compensation
- Salary Range: $90 - $115k
Benefits
- Generous health benefits
- Flexible time off policy.
- Take the time off you need!
- Commuter and FSA benefits
Company info
- Sigma is the AI Apps and agentic analytics platform built on the cloud data warehouse.
- Business and technical teams use Sigma to explore live data, build intelligent applications, and automate critical workflows all without moving data or breaking governance.
- Sigma supports a spreadsheet interface, SQL, Python, and native AI in a single governed workspace, giving every team the speed to act and IT the control to scale.
- Sigma is trusted by more than 2,000 customers, including AMD, Duolingo, Colgate-Palmolive, and JPMorgan Chase.
- Sigma announced its $80M in Series E financing in May 2026.
- This milestone follows Sigma reaching $200M in annual recurring revenue in April 2026, with more than 100% year-over-year growth and 1.1 million new active users added in the latest fiscal year.
- The round was led by Princeville Capital, with new strategic investors Databricks Ventures, ServiceNow Ventures, and Workday Ventures participating alongside returning investors Altimeter Capital, Avenir Growth Capital, D1 Capital Partners, K5 Global, NewView Capital, Spark Capital, Sutter Hill Ventures, and XN.
- Come join us!
- Benefits For Our Full-Time Employees:
- Equity
- Flexible time off policy. Take the time off you need!
- Paid bonding time for all new parents
- Traditional and Roth 401k
Visa & Work Authorization
- g a smart and strong team regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran, or any othe
This listing is sourced directly from Sigma Computing's careers page and normalized into a canonical job model.