Nylas
Sr. Solution Engineer, Professional Services
Remote - Toronto, Ontario · Senior
Sponsorship not specified$100k-$145kDetected 48 days ago
OAuthProject ManagementSalesCustomer SuccessCustomer SupportCommunicationCollaboration
About the role
- You enjoy getting customers to successfully integrate communications workflows into business-critical applications and accelerate adoption of the Nylas platform.
Responsibilities
- Translate customer requirements into best practice solution designs and implementation plans.
- Solution Design & Delivery
- Review customer's solution architectures, workflow designs, integration approaches, and provide Nylas best practice/advisory implementation recommendations.
- Provide technical support/consultation and best practices on proof-of-concept engagements and paid Professional Services projects.
- Identify technical risks, dependencies, and blockers early and drive resolution.
- Collaborate with Engineering and Product teams on customer requirements, product gaps, and escalations.
Requirements
- 3-7 years of experience in Solution Engineering, Sales Engineering, Technical Consulting, Professional Services, or Solution Architecture.
- Experience with APIs, OAuth, webhooks, cloud/SaaS integrations, other developer tooling.
- Experience with implementation methodologies and customer onboarding.
Skills
- This enables better, safer, and more reliable communication within apps.
Compensation
- The estimated total OTE (base + variable) range for this position is $100,000 - $145,000 CAD with an 85/15 split.
Benefits
- Nylas also offers a competitive commission plan and equity package aligned with our stage and growth trajectory.
Company info
- The Professional Services team is part of Nylas's Customer Operations organization and plays a critical role in helping customers successfully implement, adopt, and scale solutions built on the Nylas platform.
- As a post-sales technical function, the team partners closely with Customer Success, Technical Support, Product, Engineering, and pre-sales Solutions Engineering to guide customers from onboarding through implementation, validation, optimization and launch.
- Our Professional Services team combines technical consulting, solution architecture, and implementation guidance to help customers accelerate time-to-value and achieve successful business outcomes.
- Team members act as trusted technical advisors, working directly with customer stakeholders to design integration approaches, troubleshoot technical challenges, and drive successful deployments in complex SaaS environments.
- This role is ideal for individuals who enjoy solving technical problems, working cross-functionally, and partnering directly with customers to turn business requirements into scalable technical solutions.
- Engage with customers through their onboarding, implementation, launch/go-live, optimization, adoption and expansion journey, being their trusted Nylas technical advisor and partner.
- Lead technical discovery sessions with customers to understand business goals, workflows, integration requirements, and technical constraints.
- Provide support to customers as they configure, test, and validate solutions using Nylas's products.
- Triage customers escalations in partnership with Customer Success and Technical Support teams.
Visa & Work Authorization
- Visa sponsorship may not be available in certain remote locations.
This listing is sourced directly from Nylas's careers page and normalized into a canonical job model.