HP Inc.

HP Inc.

Onsite Administrator Level II (Printer Technician) - Falls Church, VA

All Cities, Virginia, United States of America · Mid · Full-time

Sponsorship not specified$22k-$33kDetected 21 days ago
Customer SupportTCP/IPDNSNetwork MonitoringLeadershipCommunicationTime ManagementMentoringCompTIA

About the role

  • Complexity Works on assignments that are moderately complex in nature and require advanced problem resolution.

Responsibilities

  • Perform major repairs, rebuilds, and component replacement including fusers, transfer belts, imaging units, power supplies, controllers, and formatter boards.
  • Install, configure, and support enterprise print management solutions and secure printing technologies.
  • Analyze recurring issues and implement permanent corrective actions to improve device reliability.
  • Manage escalated service tickets and act as the highest level of support before vendor escalation.
  • Support fleet assessments, equipment refreshes, and deployment projects.
  • Maintain accurate service documentation, repair records, and root cause analysis reports.
  • Collaborate with IT teams, vendors, and customer stakeholders to resolve complex technical issues.
  • Ability to perform detailed diagnostics and root cause analysis.

Requirements

  • 5+ years of experience in maintenance, quality related environments.
  • Strong understanding of printer hardware architecture and repair procedures.

Nice to have

  • Print Manufacturer certifications
  • CompTIA A+, Network+, or equivalent technical certifications.
  • Experience supporting Managed Print Services (MPS) environments.
  • Familiarity with Microsoft Active Directory, Group Policy, and cloud-based print solutions.
  • Knowledge & Skills
  • Printer troubleshooting
  • Customer service
  • Hardware maintenance

Compensation

  • The pay range for this position is $22 to $33 USD per hour (applies to United States of America candidates only).

Benefits

  • HP offers a comprehensive benefits package for this position, including:
  • Health insurance
  • Dental insurance
  • Vision insurance
  • Long term/short term disability insurance
  • Flexible spending account
  • Life insurance
  • Generous time off policies, including
  • 4-12 weeks fully paid parental leave based on tenure
  • 15 days paid time off ( US benefits overview )
  • The compensation and benefits information is accurate as of the date of this posting.

Equal opportunity

  • Employer (EEO) -
  • HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).
  • Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested.
  • This information is provided voluntarily.

Visa & Work Authorization

  • ty to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status,
Apply directly at HP Inc. →Create a free account for alerts like thisView HP Inc. immigration profile

This listing is sourced directly from HP Inc.'s careers page and normalized into a canonical job model.