Candidhealth

Revenue Cycle Management / RCM Leader

New York City

Sponsorship not specified$150k-$185kDetected 28 days ago

Customer Support

About the role

This senior leader is responsible for day-to-day management of the Candid RCM team, including being hands-on alongside billers.
Oversee customer portfolios by dynamically adjusting resourcing and priorities to ensure high-quality service delivery.
Monitor key metrics to adjust resourcing and priorities, ensuring capacity aligns with fluctuating demand and new customer onboarding.

Build & scale the department by creating and refining playbooks, standardized processes, and data management frameworks.
Act as the primary point of contact for complex customer issues, providing expert consultation and decisive resolutions to maintain client trust in partnership with our Customer Strategy & Operations team.
Partner closely with Customer Support and Customer Strategy & Operations teams to identify systemic customer issues and implement proactive long-term solutions.
You are motivated by and have a track record of building and maintaining relationships with senior executive customer stakeholders.

You have a strong track record of driving revenue outcomes & efficiencies for RCM functions
You approach RCM preventatively vs reactively - you have a mindset of using technology to prevent denials/rejections upstream.
You have a wide range of experience across multiple specialties, multi-state billing, and telehealth billing.
You have experience across a wide range of the revenue cycle: EDI Enrollments, Payment Posting and Reconciliation, Denial Resolution and Management, etc.
You are a clear and concise communicator
you enjoy the challenge of explaining complicated ideas in simple terms, both in-person and in writing.
Experience collaborating with product/engineering teams, go to market teams, customer execution and delivery teams.
Drive RCM KPIs and outcomes by getting into the details on specific claim-level and claim cohort level issues alongside Billers and Billing Leads (This position has a high degree of operational and tactical execution).

The estimated starting annual salary range for this position is $150,000 to $185,000 USD.
The listed range is a guideline from Pave https://www.pave.com/ data, and the actual base salary may be modified based on factors including job-related skills, experience/qualifications, interview performance, market data, etc.
Total compensation for this position may also include equity, sales incentives (for sales roles), and employee benefits.
Given Candid Health's funding and size, we heavily value the potential upside from equity in our compensation package.

The Revenue Cycle Management (RCM) Lead is a senior leader responsible for overseeing the full spectrum of revenue cycle operations across Candid Health's portfolio of clients.
This person will also own cross-functional initiatives to optimize revenue cycle workflows, enhance data transparency, and support scalable growth aligned with Candid Health's evolving business needs.
This role will also represent Candid Health externally with customers, partners, payers, and internally as a mentor and leader of high-performing teams.
Further note that Candid Health has minimal hierarchy and titles, but has broad ranges of experience represented within roles.

Hire, manage and lead high-performing onshore and offshore teams, responsible for delivering strong revenue cycle operations within billing, EDI, denial management, and payment posting for Candid's portfolio of customers.

This listing is sourced directly from Candidhealth's careers page and normalized into a canonical job model.