Dna

Vice President, Client Experience

New York, New York, United States · Exec

Sponsorship not specifiedDetected 68 days ago

LeadershipCommunicationCollaborationProblem SolvingAdaptabilityOrganizational SkillsMicrosoft Office

About the role

We are seeking a vice president, client experience to join one of our fastest growing accounts at an exciting moment in time.
The ideal candidate will have proven leadership and client service skills, and experience managing both unbranded celebrity market-shaping programs and data/regulatory milestone announcements with pharmaceutical companies.

Serve as a day-to-day account lead, partnering with clients, interagency partners, dna leaders and team members, establishing integrated plans and ensuring their successful implementation.
Help design multichannel activations in partnership with specialist teams (Earned Media, Creative, Strategy, Digital).
Initiate and closely manage implementation of client-approved programs, understanding brand, program and tactic status, dependencies and considerations at all times.
Serve as the driving force behind all program elements, providing clear direction to the internal team (across CX and specialist partners), foreseeing potential roadblocks and proactively recommending/implementing solutions.
Build strong client relationships, demonstrate expertise on the client's business, competitive landscape and audience, and procure brand and enterprise intelligence to inform the team's work.
Lead the team in demonstrating executional excellence, ensuring all deliverables are polished, error-free, strategically sound and on-time/budget.
Lead financial management for clients, including managing complex budgets, and overseeing reconciliations and invoicing.

They will display personal ownership and accountability for client engagement, with the ability to cultivate and nurture long-term partnerships and client satisfaction.
Understand client business challenges and asks, with strong instincts and the ability to craft deliverables that address the client's request.
Bachelor's Degree or higher
Ability to stay calm under pressure and always focus on problem solving
Proficiency in sculpting and telling a cohesive story
Deep knowledge of the pharma regulatory landscape

Experience in pharma communications in a comparable agency environment, including managing medical/legal/regulatory review processes and compliance considerations

A fast-growing, small agency with big reach.
We exist at the cross-section of modern health marketing and scientific communications.
From big creative campaigns to data milestones and product approvals, from scientific communications platforms to medical congress support, and everything in between, dna supports companies and brands at all stages of their development and lifecycle - from early-stage biotechs to top 10 pharmaceutical companies.
We are made up of:
Conversation-starters
Storytellers
Strategists
Digital natives
PhD-level scientists
Writers
Designers
Builders

The Weber Shandwick Collective is proud to be an Equal Opportunity/Affirmative Action employer.
We make our careers website accessible to any and all users. If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com. This email address is not for general employment inquiries or vendors
rather it is strictly for applicants who require special assistance accessing our employment website. Due to volume, messages sent to this email address that are not related to an accommodation cannot be answered.
If you need an accommodation to participate in the application process, please contact us at JobAppAccommodation@ipgdxtra.com.

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This listing is sourced directly from Dna's careers page and normalized into a canonical job model.