ID.me
Account Manager, Commerce & Loyalty (Texas)
United States (U.S.) · Exec · Full-time
Sponsorship not specified$63k-$800kDetected 7 days ago
Performance MarketingSalesAccount ManagementNegotiationVendor ManagementProcurementCustomer SuccessLeadershipProblem SolvingTime Management
About the role
- The Account Manager (AM) is a senior-level, quota-carrying position responsible for the health, retention, and aggressive expansion of our most critical commercial and eRetailing accounts.
- You are the "CEO" of your assigned book of business within the Commerce & Loyalty segment (e.g., oaktreeMilitary, First Responders, Students, Teachers, Nurses, etc.).
Responsibilities
- Upsell Execution: Lead the end-to-end sales cycle for expansion opportunities, from initial discovery to contract amendment and closing.
- Lifecycle Management: Proactively manage the renewal process starting 180 days out, ensuring zero "dark" periods or budget lapses.
- Executive Alignment: Maintain and deepen relationships with key decision-makers in the procurement process, specifically targeting e-commerce, MarTech, and performance marketing personas to ensure our solution remains a top-tier budget priority.
- Executive Business Reviews (EBRs): Lead high-impact EBRs that translate technical performance data into customer acquisition ROI, conversion rate optimization, and overall business objectives.
- Proactively manage the renewal process starting 180 days out, ensuring zero "dark" periods or budget lapses.
- ID.me maintains a work environment free from discrimination, where employees are treated with dignity and respect.
- Consumers can verify their identity with ID.me once and seamlessly login across websites without having to create a new login and verify their identity again.
- More than 600+ consumer brands use ID.me to verify communities and user segments to honor service and build more authentic relationships.
Requirements
- Experience & Expertise
- The Commercial Tech Veteran: 5+ years of experience in a quota-carrying account management, customer success, or "hunter" sales role.
- Quota Performance: A year-over-year track record of achieving quota, hitting retention targets, and being recognized as a top performer.
- Commercial Savvy: Ability to navigate complex retail organizations and holding companies, maintaining account stability during executive transitions.
- Consultative Problem Solving: Superb planning and time management skills with the ability to understand customer pains and provide effective solutions to meet their business objectives.
- Industry Knowledge: Deep knowledge of e-commerce, MarTech, and performance marketing personas and budgets, with a preference for experience working with customers in apparel, consumer electronics, home goods, and/or sports and outdoors segments.
- Deal Complexity: Experience managing portfolios and closing opportunities with ACVs ranging from $100k to $1m on 6 to 12 month sales cycles.
- Analytical Growth Mindset: Skilled at looking at a massive internet retailer and mapping out a multi-year growth plan to capture every available brand and subsidiary.
- Collaborative Leadership: Experience working closely with internal teams, including Marketing, Solutions Consulting, and Customer Success, to ensure customer satisfaction and success.
- Startup Agility: Comfortable working for a team in a startup at a growth stage
- you possess an entrepreneurial personality capable of effectively solving problems with minimal guidance.
- Key Performance Indicators (KPIs)
- Gross Retention Rate (GRR): Ensuring existing contracts renew on time.
Skills
- Skills & Competencies
Compensation
- $129,500 - $153,370 USD
- Mountain View, CA Pay Range
- $129,500 - $161,000 USD
- ID.me adheres to these principles in all aspects of employment, including recruitment, hiring, training, compensation, promotion, benefits, social and recreational programs, and discipline.
Benefits
- Over 152 million users experience streamlined login and identity verification with ID.me at 20 federal agencies, 45 state government agencies, and 70+ healthcare organizations.
- Churn Mitigation: Identify "at-risk" accounts early by monitoring usage health, program performance, and organizational changes (e.g., e-commerce leadership turnover or marketing budget shifts).
Company info
- Land & Expand Strategy: Identify "white space" within current customers to expand Community Verification products, and drive growth via UX changes.
- Identify "white space" within current customers to expand Community Verification products, and drive growth via UX changes.
- At ID.me, we embrace the thoughtful use of AI tools in our daily work and there are even occasions where we leverage AI in our hiring process.
Equal opportunity
- In addition, ID.me's policy is to provide reasonable accommodation to qualified employees who have protected disabilities to the extent required by applicable laws, regulations and ordinances where a particular employee works.
This listing is sourced directly from ID.me's careers page and normalized into a canonical job model.