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ASPCA Website

Coordinator, Placement & Adoptions

Weaverville, NC

Sponsorship not specifiedDetected 14 days ago
CanvaExcelCustomer SupportPhotographyResearchCommunicationCollaborationProblem SolvingMentoringMicrosoft Office

About the role

  • Summary: Are you a positive and engaging people person?
  • Do you thrive in a dynamic environment with lots of changing needs and priorities?
  • If so, you should consider the role of Adoptions and Placement Coordinator at the Behavioral Rehabilitation Center in Weaverville, NC!

Responsibilities

  • Field adoption inquiries with a sense of urgency to schedule and conduct matchmaking calls and adoption meet and greets working to maintain a positive experience for visitors to the BRC with clear communication to both internal and external parties each step of the way.
  • Develop a sense of Adopter expectations through a conversation-based, empathetic approach, with attention to non-verbal behavior
  • Create and maintain animal records in databases, including the thorough documentation of all Matchmaking conversations and communication with the public.
  • Conduct compassionate post adoption support to adopters, approaching conversations without judgement and connecting them with appropriate resources.
  • Collaborate with the Behavior & Operations teams to develop and maintain a working knowledge of graduates and upcoming graduates.
  • Collaborate with ASPCA Media and Communications and Social Media teams to promote graduates in online postings and create compelling stories that drive adoption interest. Highlight success stories for potential media or Happy Tail needs.
  • Stay up to date on new adoption trends and the placement landscape in animal welfare, bringing new ideas to the table to support adoption goals.
  • Research, organize and participate in outreach opportunities within the community to reach new audiences and promote the BRC to a broader range of potential adopters, including flyering, tabling at events, building relationships in the community, and other people centric marketing needs.
  • Robust professional development opportunities, including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field and so much more.

Requirements

  • The ability to work closely with behaviorally compromised animals and feel comfortable working in an environment where euthanasia is performed on a regular basis
  • 1 year professional experience working in animal shelters required
  • English (Required)
  • High School Diploma, GED, or Equivalent Experience (Required)
  • Must provide a valid driver's license upon hire and pass a motor vehicle history check demonstrating a safe driving history.
  • Detail oriented, with great organizational skills.
  • Resilient; bounces back from difficult and disappointing situations quickly
  • Fluent in Internet usage and research
  • Fluent in the use of MS Outlook, Word, Excel, PowerPoint, Airtable, Canva
  • Excellent communication skills (spoken, telephone and written)

Nice to have

  • Superior problem-solving abilities
  • likes to troubleshoot and find solutions when facing challenges
  • Ability to thrive in a fast-paced, potentially stressful environment
  • Must be able to lift and carry up to 50 lbs
  • Must be willing and able to handle animals in stressful conditions
  • Displays care and concern for the safety and well-being of self, animals and others, especially during stressful situations
  • Ability to exemplify ASPCA's core values and behavioral competencies.
  • High school diploma or GED required

Compensation

  • Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role.
  • The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time.
  • The expected hiring salary range for this role is set forth below and may be modified in the future.

Benefits

  • Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home.
  • Our benefits include, but are not limited to:
  • Affordable health coverage, including medical, employer-paid dental and optional vision coverage.
  • Check our website for more information on our benefits offerings.
  • This united team is dedicated to collaborating with each other to provide balanced, integrative care and to ensure all work supports the behavioral health of the dogs in treatment.
  • Ability to work a flexible schedule when needed including days, evenings, weekends, and holidays is required.
  • Counsel adopters on the medical and behavioral care their animal has received and coach adopters on the techniques and care identified for a successful post-adoption experience for pet and pet owner

Company info

  • Launched in March 2013, the ASPCA Behavioral Rehabilitation Center is the first and only facility dedicated to the study and rehabilitation of extremely fearful, under socialized dogs, such as those confiscated from puppy mills and hoarding situations.
  • In 2017, the ASPCA Behavioral Rehabilitation Center (BRC) relocated to a new permanent and expanded facility in Weaverville, North Carolina.
  • The mission of the BRC is to share best practices, develop structured behavior modification programs for other animal welfare organizations and assist with these programs' implementation.
  • Our ultimate goal is to maximize lifesaving impact through partnership and collaboration with shelter partners across the country.
  • Treat people around you with Kindness and Compassion, build trust by demonstrating authenticity and following through on your commitments, prioritize your well-being like you do our mission, and work to build strong relationships with your colleagues by participating in communication loops to share and receive honest feedback.
  • One of the most critical functions of this role is to serve as part of a harmonious, united team with shelter operations, shelter medicine, and animal behavior experts.
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