Hinge Health

Hinge Health

Support Knowledge Manager

San Francisco-HQ · Mid

Sponsorship not specifiedDetected 41 days ago
ConfluenceSalesforceCustomer SupportZendeskIntercomCadenceCommunicationWriting

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

8 transfer filings in the last year, covering 8 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Your work will ensure our member-facing teams and the systems supporting them always retrieve the right information at the right time.

Responsibilities

  • You will own and shape Support's knowledge management program end to end, with the opportunity to establish the structure, standards, and cross-department partnerships that improve how our teams support members at scale.
  • Build a clear picture of our current support knowledge, including internal articles, help center content, macros and scripting, process and policy documentation, and product guides.
  • Establish working relationships and feedback loops within Support Operations and with Quality, Product, Marketing/Brand, and other content owners and consumers across the company.
  • Create feedback loops with Support Operations (Service Delivery and Support Systems), Analytics, and Quality teams to identify improvement opportunities and turn recurring questions into prioritized content improvements.
  • Own and continuously improve the support knowledge program, including its structure, standards, ownership model, review cadence, and performance reporting.
  • Become a trusted partner to Support and cross-functional teams that create or maintain member-facing or internal-facing knowledge.

Requirements

  • 3+ years of experience owning or managing knowledge, content, documentation, ideally for a support operations, customer service, or similar customer-facing department.
  • Experience with tools such as Zendesk Guide, Salesforce Knowledge, Intercom, Confluence, Guru, or a comparable platform is valuable.
  • Bachelor's degree in a related field (for example: Communications, Technical Writing, Information Science, Business) or equivalent practical experience.
  • You are an information architect who enjoys designing clear structures, ownership models, and content lifecycles.
  • You are a strong writer and editor who can turn complex information into clear, practical guidance.

Nice to have

  • Experience supporting a technical SaaS, consumer technology, or other complex product.
  • Familiarity with Knowledge-Centered Service (KCS) or a similar knowledge-management methodology.
  • The San Francisco office has a dog-friendly workplace program.
  • The company is headquartered in San Francisco with additional offices in Montreal and Bangalore.
  • Learn more at hingehealth.com http://hingehealth.com.
  • We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
  • We provide reasonable accommodations for candidates with disabilities.
  • Beware of Phishing Attempts: We've noticed an increase in phishing where fraudsters impersonate employees and send fake job offers to steal sensitive information.

Benefits

  • Start saving for the future with our traditional or Roth 401k retirement plan options which include a 2% company match.
  • Manage your own learning and development.
  • Grow with us through discounted company stock through our ESPP with easy payroll deductions.
  • Hinge Health is an
  • At Hinge Health, we're using technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide.
  • Our AI-powered, human-centered care model spans MSK, pelvic health, gastrointestinal (GI) and migraine care.

Company info

  • ABOUT HINGE HEALTH At Hinge Health, we're using technology to scale and automate the delivery of healthcare, starting with musculoskeletal (MSK) conditions, which affect over 1.7 billion people worldwide.

Equal opportunity

  • equal opportunity employer and prohibits discrimination and harassment of any kind.
  • If you feel you need assistance or an accommodation due to a disability, let us know by reaching out to your recruiter.
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This listing is sourced directly from Hinge Health's careers page and normalized into a canonical job model.