Robinhood
Customer Experience Associate, Resolutions Desk
Denver, CO; Westlake, TX
Sponsorship not specified$21k-$25kDetected 7 days ago
SparkCommunicationOrganizational Skills
Stay score
odds of building a lasting career here
37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70
Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- If you're ready to be at the epicenter of this historic cultural and financial shift, keep reading.
Responsibilities
- Log and track your interactions accurately to support clear case history and smooth handoffs
- Access to the best AI tools on the market and continuous AI skill-building for every employee, technical or not.
- If our mission energizes you and you're ready to build the future of finance, we look forward to seeing your application.
- AI Usage Disclosure: Robinhood uses artificial intelligence (AI) tools to support parts of our recruiting process.
Requirements
- Experience in a customer-facing role, with a track record of strong performance - this is an entry point onto the Resolutions Desk, so prior escalation experience isn't required
- Ability to quickly defuse anxiety and de-escalate tense situations through empathetic, confident communication
- Exceptional office experience with catered meals, events, and comfortable workspaces.
Skills
- Join us in building the future of finance.
- An estimated $124 trillion of assets will be inherited by younger generations in the next two decades.
- The largest transfer of wealth in human history.
- About the team + role
- Sharp problem-solvers.
- Builders who are wired to make an impact.
- Robinhood isn't a place for complacency, it's where ambitious people do the best work of their careers.
- Expectations are high, and so are the rewards.
Compensation
- Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
Benefits
- Performance driven compensation with multipliers for outsized impact, bonus programs, equity ownership, and 401(k) matching.
- Top Tier benefits to fuel your work, including 100% paid health insurance for employees with 90% coverage for dependents.
- Lifestyle wallet - a highly flexible benefits spending account for wellness, learning, and more.
- Employer-paid life & disability insurance, fertility benefits, and mental health benefits.
- Time off to recharge including company holidays, paid time off, sick time, parental leave, and more!
- In addition to the base pay range listed below, this role is also eligible for bonus opportunities + benefits.
- Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands.
Company info
- Our mission is to democratize finance for all.
- We're a high-performing, fast-moving team with ethics at the center of everything we do.
- Robinhood's Customer Experience team is committed to providing world-class service to our internal and external customers.
- Handle escalations as part of your regular workload from day one, resolving straightforward cases and building fluency for more complex ones over time
- Excellent written and verbal communication skills, with the ability to explain concepts clearly to both agents and customers
Equal opportunity
- Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws.
Apply directly at Robinhood →Create a free account for alerts like thisView Robinhood immigration profile
This listing is sourced directly from Robinhood's careers page and normalized into a canonical job model.