Second Nature

Senior Product Manager

Remote, USA · Senior

Sponsorship not specifiedDetected 5 days ago

Product ManagementProduct StrategyOnboardingCustomer Success

About the role

Command Center is Second Nature's internal workflow platform, the operational backbone that lets our teams keep pace with a business scaling faster than our manual processes were built for.
The mission is simple: minimize operational complexity so team members can focus on the highest-value aspects of their work.
Reduce Operational Complexity: Give team members simpler, more reliable workflows to unlock team capacity the business can redeploy to growth.

Responsibilities

Prioritize platform investments by balancing business impact, team enablement, and speed of delivery for other domains building on the platform.
Own the core customer onboarding, activation, and enrollment management workflows end to end.
Set the platform, UX, and architectural standards that let other domain teams (RO, GRI, PAS, and others) build and ship their own workflow tools on Command Center rapidly and consistently.
Work closely with Sales/RevOps, CSM, Onboarding & Implementation, CX (Support), and Data/Enrollment Management teams to understand their day-to-day workflow needs and pain points, and translate them into product requirements.
Partner broadly across the Product & Technology org to keep Command Center coordinated with, rather than duplicative of, other teams' workflow efforts.
Lead the end-to-end lifecycle of Command Center initiatives, from discovery through rollout and iteration.

Requirements

You must be available during scheduled working hours, with a distraction-free work environment and reliable high-speed internet.
6-8+ years of product management experience, preferably in SaaS, PropTech, or internal platform/tools roles.
You can translate operational work into business terms (OpEx, NR, cycle time) and make invisible work visible to the business.
Genuine enthusiasm for how AI is reshaping the product development lifecycle, with real experience or point of view on applying it to ship faster and better.

Compensation

This is a remote-first, work-from-home position with required bi-annual in-person company meetings in January and July (business travel covered by Second Nature).

Benefits

Medical, Dental, Vision, & Life Insurance; 401K Plan
Open PTO and sick days
Define and maintain the product vision, strategy, and roadmap for Command Center, anchored to reducing operational cost and complexity.

Company info

Today, we live in a world where everything has become convenient.
Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone.
Convenience isn't a luxury, it's an expectation.
It's still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.
That's why we've built the world's first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.
We're passionate about turning friction into triple win experiences for residents, property managers, and investors.
That way renting can be easy and rewarding for everyone.
And now you can join us.
Apply today to join 290+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win! 🔥🔥🔥
So why not renting?
Diverse, inclusive, supportive, and growth-focused
Award-winning, customer-loved platform that truly delivers on our mission
Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind.
We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment.
Our hiring decisions are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.

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