T-Mobile USA, Inc.

T-Mobile USA, Inc.

Retail Associate Manager

Ridgecrest, California, USA · Part-time

Sponsorship not specified$58k-$101kDetected 7 hours ago
SalesCustomer SupportLeadershipCommunicationMentoring

About the role

  • That's how we're UNSTOPPABLE for our employees!
  • Use visual displays and interactive devices effectively.
  • Keep visual displays and devices current.

Responsibilities

  • Ensure that every need the customer has when coming into the store is met and that employees' build the customer's confidence by making their experience comfortable, simple and by solving the whole problem.
  • Effectively manage customer wait time. Keep current on products, services and promotions.
  • Lead by example, staying up to date on the latest products, services, training and leadership best practices to remain an expert resource to the team.
  • Deliver financial results based on key performance indicators.
  • Identify ways to manage and control store expenses.
  • Manage discounting and credits.
  • We love helping our employees grow in their careers, because it's that shared drive to aim high that drives our business and our culture forward.

Requirements

  • Ensure team knowledge of store systems.
  • High School Diploma/GED (Required)
  • Travel Required (Yes/No):No

Nice to have

  • 1 year customer service and/or sales experience, retail environment preferred (Preferred)

Skills

  • Communication (Required)
  • Leadership (Required)
  • Store Operations (Required)
  • Knowledge, Skills and Abilities:

Compensation

  • $57,600 - $100,900, inclusive of target incentives
  • The pay range above is the general base pay range for a successful candidate in this role.
  • The successful candidate's actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
  • To find the pay range for this role based on hiring location, https://paylookup.t-mobile.com/paylookup?reqID=REQ362260&paradox=1
  • $43,200 - $75,675

Benefits

  • At T-Mobile, our benefits exemplify the spirit of One Team, Together!
  • A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members.
  • Full and part-time employees have access to the same benefits when eligible.
  • We don't stop there - eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs!
  • To learn about T-Mobile's amazing benefits, check out www.t-mobilebenefits.com.
  • As part of the T-Mobile team, you know the Un-carrier doesn't have a corporate ladder-it's more like a jungle gym of possibilities!

Company info

  • Responsible for infusing every store's Mobile Experts with a passion for T-Mobile's Manifesto by thoroughly orienting and grounding them to a standard of Loving Our Customers.
  • Complete observations of Mobile Experts' interactions with customers, including feedback, to be used in development, training & coaching conversations.

Visa & Work Authorization

  • Legally authorized to work in the United States
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