Rockstar 3

Customer Success Manager

Los Angeles, California, United States

Sponsorship not specifiedDetected 30 days ago

Project ManagementCustomer SuccessEHR/EMRCommunicationMentoring

About the role

Today, 88% of patients prefer a provider powered by this platform vs. elsewhere, and patients return at 2× the national average - not because of marketing, but because the experience actually works.
Guide new providers through EHR setup, scheduling configuration, and ZocDoc activation, coordinating with external partnerships to ensure a seamless launch.
Conduct launch readiness checks and troubleshoot issues before go-live.

Manage a rolling pipeline of provider launches, tracking milestones, deadlines, and blockers.
Document and identify bottlenecks and build repeatable processes.
Support them on early practice-building strategies, including follow-up scheduling, appointment availability optimization, and patient communication
As the Practice Launch Manager, you'll own the end-to-end process of launching new nurse practitioner practices on the platform.
What you'll work on Own the full launch lifecycle: You'll guide NPs from signed contract through their first weeks of seeing patients.
Refine the launch playbook: Document and identify bottlenecks and build repeatable processes.
Rockstar is recruiting for an early-stage technology company building the operating system for independent primary care.
They give Nurse Practitioners (NPs) everything they need to start and run their own practices - from billing and insurance infrastructure to AI-powered workflow automation.
About us The company is an early-stage technology company building the operating system for independent primary care.
About the Role At the company, they're building something fundamentally different:

You have a high degree of autonomy and the ability to scale from 10 to 1000.
You have 4-6 years of experience in a high-slope environment (e.g., early-stage startup, top-tier consulting firm, or general high-performing environment) OR you are a clinician turned operator.

The company is an early-stage technology company building the operating system for independent primary care.
They're positioned to be the fastest growing in-person primary care company ever.
The company was co-founded by Lava Sunder and Anne Gifford and has raised a Series A backed by top investors, as well as the founders of DoorDash, Commure, Grow Therapy, Kindred, Culdesac & more.
At the company, they're building something fundamentally different: a network of hyper-local, independent, in-person primary care practices powered by modern technology.

This listing is sourced directly from Rockstar 3's careers page and normalized into a canonical job model.