Broadridge Financial
Client Service Rep (Hybrid - Edgewood, NY)
Edgewood, NY
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About the role
- At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come join the Broadridge team.
- Broadridge is hiring! We are searching for a Client Service Rep the supports the successful planning, delivery, and monitoring of Virtual Shareholder Meeting (VSM) events. This client-facing role partners with clients, internal teams, and external vendors to manage event timelines, coordinate services, resolve issues, and deliver the world-class service for
Responsibilities
- Develop and maintain a thorough understanding of the capabilities, service options, and processes for the Virtual Shareholder Meeting.
- Manage client timelines to ensure deliverables, communications, approvals, and event requirements are completed accurately and on time.
- Coordinate event support, responsibilities, and logistics across internal teams and external vendors.
- Build strong client relationships by understanding client needs, expectations, and priorities, including regular communication with senior and "C" suite contacts.
- Maintain client oversight by ensuring the accuracy of VSM information.
- Test and verify future product development enhancements and provide feedback to support service quality and operational readiness.
- Work closely with Product Management, Sales, Client Experience, and other internal partners to coordinate client needs and enhance the overall service experience.
- These tools are used only to support our recruiters and hiring managers, and all employment decisions include human review to ensure fairness, accuracy, and compliance with applicable laws.
- We recognize that ensuring our long-term success means creating an environment where everyone is welcome, where everyone's strengths are valued, and where everyone can perform at their best.
Requirements
- Ability to learn product capabilities, operational processes, and evolving technology enhancements.
- Strong organizational, planning, and time-management skills.
- Exceptional attention to detail and commitment to data accuracy.
- Clear, professional written and verbal communication skills.
- Client-focused mindset with the ability to set expectations and build trust.
- Ability to manage multiple concurrent events, priorities, and deadlines in a fast-paced environment.
- Sound judgment, problem-solving ability, and comfort responding to time-sensitive issues.
- Collaborative approach to working with cross-functional teams and external partners.
Nice to have
- Experience in client service, event coordination, project coordination, or an operations-focused environment.
- Experience working with senior client stakeholders and managing high-visibility deliverables.
- Comfort working with internal systems, data-entry tools, and event-management platforms.
- Apply by clicking the application link and submitting your information.
- Use of AI in Hiring
- Please note that honesty and transparency are critical to our hiring process.
- Any attempt to falsify, misrepresent, or disguise information in an application, resume, assessment, or interview will result in disqualification from consideration.
- US applicants: Click here to view the EEOC " Know Your Rights " poster.
Compensation
- Range: The salary range for this position is between $30/hr - $33.65/hr
- Broadridge considers various factors when evaluating a candidate's final salary including, but not limited to, relevant experience, skills, and education.
Benefits
- Information: Please visit www.broadridgebenefits.com for more information on our comprehensive benefit offerings.
- All Colorado employees receive paid sick leave in compliance with the Colorado Healthy Families and Workplaces Act and other legally required benefits, as applicable.
Company info
- At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more.
- Use of AI in Hiring As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications.
- We are dedicated to fostering a collaborative, engaging, and inclusive environment and are committed to providing a workplace that empowers associates to be authentic and bring their best to work.
- As part of the recruiting process, Broadridge may use technology, including artificial intelligence (AI)-based tools, to help review and evaluate applications.
This listing is sourced directly from Broadridge Financial's careers page and normalized into a canonical job model.