Flux
Customer Success Engineer
San Francisco Office
Sponsorship not specifiedDetected 197 days ago
GitFigmaCustomer SuccessElectrical EngineeringHardware DesignCommunicationCritical Thinking
About the role
- This is a unique opportunity for a technically minded operator operate as one of the first customer success engineers in the company.
Responsibilities
- Diagnose and resolve electrical design challenges and application issues, leveraging your EE expertise to guide users to successful outcomes.
- Collaborate with engineering and product teams to triage bugs and drive customer‑requested features.
- You're comfortable troubleshooting circuit designs and explaining trade‑offs to both technical and non‑technical stakeholders.
- Excellent written and verbal communication skills with a knack for building rapport.
- Experience using Flux or other hardware design tools, scripting or programming experience, and a passion for the maker community.
Requirements
- This democratizes a process that has historically required years of specialized expertise.
- You are a self-starter, bias toward action, and care deeply about the team and community who lean on you and your work.
- Prior experience with HW or Electronics is not required - except for our Hardware internships!
- You have a degree in Electrical Engineering (or a related field) and experience designing PCBs or electronic systems.
Benefits
- Develop educational resources-docs, videos, sample designs-to scale knowledge sharing across our community.
- Bonus: Experience using Flux or other hardware design tools, scripting or programming experience, and a passion for the maker community.
Company info
- You share your thoughts early and often, and welcome debate and creative collaboration.
- Flux is a deeply collaborative company, and we believe that the best ideas can only win if they're said out loud.
- Provide technical onboarding and training for new customers, guiding them through Flux's design environment and ensuring they achieve their first "aha" moment quickly.
- Build and maintain strong relationships with customers, acting as their trusted advisor and champion within Flux.
This listing is sourced directly from Flux's careers page and normalized into a canonical job model.