Red Hat
Sr. Platform Partner Technical Account Manager (PTAM)
Boston, Suffolk County · Senior · Full-time
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About the role
- In this role, you will collaborate with a dedicated team of Red Hatters supporting our partners.
- You will forge relationships with your partners, develop a deep technical understanding of their Red Hat implementation, share technical best practices and act as point of contact for any major incidents, managing the partner's expectations and communications through resolution of such incidents.
- As a Red Hat PTAM, you will be supported in your career with continuous learning offerings, certification support, and challenging growth opportunities.
Responsibilities
- You will provide hands-on technical and architectural guidance for partners building solutions using Red Hat Enterprise Linux.
- At Red Hat, partner support includes far more than just "break-fix" solutions.
- Partners get industry-leading resources that enable their technical solutions and customer-facing services to run efficiently, so they can focus on growing their businesses.
- Partner Technical account management is a premium support offering that builds, maintains, and grows long-lasting loyalty between Red Hat and our partners.
- You will tailor support for each partner, work closely with the extended virtual account team and advocate on their behalf.
- At the same time, you'll work closely with our Engineering, Research and Development, Product Management, and Global Support teams to debug, test, and resolve issues.
Compensation
- Annual salary is one component of Red Hat's compensation package.
Benefits
- This position may also be eligible for bonus, commission, and/or equity.
- We hire creative, passionate people ready to contribute their ideas, help solve complex problems, and make an impact. **Benefits**?
- Comprehensive medical, dental, and vision coverage?
- Flexible Spending Account - healthcare and dependent care?
Visa & Work Authorization
- ent without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, citizenship, age, veteran status, genetic information, physical or mental disability, medical condit
This listing is sourced directly from Red Hat's careers page and normalized into a canonical job model.