Values and Culture Working at DuBois

Technical Account Manager Paper & Pulp - Midwest (WI)

Remote - US

Sponsorship not specifiedDetected 1 day ago

CRMSalesAccount ManagementCustomer SupportResearchCommunicationProblem SolvingCritical ThinkingMicrosoft Office

About the role

Demonstrate the company's core competencies of communication, customer focus, innovation, integrity & ethics, lean & safety, and passion to succeed.
DuBois brands have been recognized as the technical leader for over one hundred years with unparalleled technology and service.
No other company offers the performance value of our product offerings.

Serve as the primary technical point of contact, building trust and strong relationships within paper mill accounts.
Work closely with the District Sales Manager to develop strategic account plans and manage an opportunity pipeline in Customer Relationship Management (CRM).
Lead technical check-ins and actively participate and contribute during Business Reviews ensuring clear quantification and articulation of the value DuBois' solutions create for the customer.
The TAM is responsible for leveraging deep paper mills operational knowledge, DuBois product knowledge, proactive problem-solving and relationship building to drive adoption and retention of DuBois chemistries at high-value accounts.
TAM will work closely with Sales, Portfolio, Research and Development (R&D), and support functions to accomplish their goals.

10+ years' experience with Paper and Pulp specialty chemical solutions, technical support, and account management is required.
Ability to work independently with minimal supervision.
Ability to travel up to 25% including overnight travel.
Must be able to perform the essential functions with or without accommodation.

Bachelor's degree in Chemical Engineering, Paper Science Engineering, or related discipline is preferred.

Consistent presence at customer site to ensure adequate service and support coverage, prevent churn and increase sales and profitability.

It's fun to work in a company where people truly BELIEVE in what they are doing!
We're committed to bringing passion and customer focus to the business.
DuBois scientists are globally located in Research & Development (R&D) Centers of Excellence to better serve our customers' needs.
Their combined knowledge and application expertise contribute to the performance and value our customers have come to expect.
Maintain in-depth knowledge of DuBois' specialty chemical solutions and the customers' unique technical environment.
Educate customers on new features and best practices to drive optimal product adoption and usage.
Effectively collaborate with the customer and our company internal teams (Sales, Service, R&D, Portfolio Management) to ensure we are delivering on our promises to the customer.

This listing is sourced directly from Values and Culture Working at DuBois's careers page and normalized into a canonical job model.