Flip
Product Manager
Los Angeles
Sponsorship not specified$110k-$160kDetected 82 days ago
Customer Success
About the role
- Ever call your favorite eCommerce brand or healthcare provider, and have a crazy good Voice AI answer?
- We've built our company on the idea that the best way to grow is to have a reference list as long as our customer list, and a constant belief that the team is the best thing we've built.
- Both are true today and increasingly so every day.
Responsibilities
- Own defined areas of Flip's product end to end, including defining product direction, shaping solutions, and driving execution across core voice experiences, automation capabilities, and real-world product behavior.
- Reporting to the Product Lead, you set direction and ensure execution within your scope, defining and deciding what gets built, what doesn't, and why.
- Building systems that combine voice, AI, APIs, and real-time decisioning
- Own the success of one or more core product features, focusing on measurable outcomes and real-world impact - not just outputs, timelines, or feature delivery
- Collaborate with Customer Success, Engineering, Sales, and Marketing to ensure strong product adoption, clarity of value, and real customer impact.
Requirements
- Who You Are, As A PM
- You have strong intuition for systems, APIs, and product constraints (latency, reliability, scale)
- You are highly data-driven and define success through clear, measurable metrics
Compensation
- $110,000 - $160,000 USD
Benefits
- Hundreds of brands from Under Armour and Tory Burch in retail to Experity and Fast Pace Health in healthcare trust Flip to have millions of phone calls with their customers every month.
- Comfortable meeting with our customers (Retail or Healthcare companies), and are confident in showcasing to them how we can increase their phone automation over time
Company info
- You care about the customers' customers and understand their needs along their consumer journey
- Know why each new feature is impactful and important and can align with Marketing on getting it to the right customers
This listing is sourced directly from Flip's careers page and normalized into a canonical job model.