Vertiv Holdings
Service Coordinator
Irvine, CA, United States · Mid · Full-time
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About the role
- The Service Coordinator is a critical role in Vertiv Services Scheduling and Planning group responsible for scheduling, directing technicians and ensuring execution of service activities.
- This is a full-time, 40 hours/week M-F position.
Responsibilities
- Maintains a master schedule of all CE's daily service activity/events on the Managers Board.
- Monitor and manage scheduling of all Customer Engineer's (CE's) and SP service events within the district geographic service area, including assisting scheduling of preventative maintenance, emergency service (in coordination with the CRC), warranty, and start-up.
- Manage the site activation/cancellation activity on Service Partner Web (SPW) for new and pending contracts.
- Maintain and communicate start-up scheduling.
- Prepare and maintain weekend work calendar/duty tech schedule.
Requirements
- Associate degree or equivalent experience
- Ability to use a personal computer and job-related software.
- Ability to work and multi-task in a fast-paced environment.
- Ability to use general office equipment.
- General understanding of or the ability to learn UPS/Power/Battery/Thermal topology and applications.
- High School Diploma or GED
- Excellent communication skills, both written and verbal.
- Excellent customer service skills.
- Strong resource management skills.
- Detail-oriented and strong organization skills.
- Proficient in MS Office.
- No Special Physical Requirements
Nice to have
- Prior appointment setting/scheduling experience is preferred.
- 3-5 years of field services scheduling experience preferred.
- Experience with software scheduling tools preferred.
Company info
- This position contributes to the company by ensuring that all work orders are fulfilled to meet contractual requirements, maximizing revenue, nurturing internal and external customer relations, and building a positive image.
- Coordinate preventative maintenance service for all customers within the District including services provided by Service Partners (SP).
This listing is sourced directly from Vertiv Holdings's careers page and normalized into a canonical job model.