Procom Consultants Group
Desktop Support Engineer
McRae, GA, United States · Contract
Sponsorship not specifiedDetected 3472 days ago
Project ManagementVendor ManagementCustomer SupportVPNMicrosoft Office
About the role
- Procom is a leading provider of professional IT services and staffing to businesses and governments in Canada.
- With revenues over $500 million, the Branham Group has recognized Procom as the 3rd largest professional services firm in Canada and is now the largest "Canadian-Owned" IT staffing/consulting company.
- Able to resolve local area networking issues to ensure connectivity to the Corporate network, and work with the Infrastructure and Messaging teams as necessary to resolve incidents.
Responsibilities
- Provide Level-2 technical support for supported desktops, laptops, and peripherals.
- Provide Level-2 technical support for supported desktops, laptops, and peripherals. This includes the following activities:
- Correcting hardware problems with supported desktops, laptops and peripherals by coordinating support with OEM vendors.
- Develops, documents, and implements standard operating procedures and customer service guidelines relating to Desktop Managed Services support
- Desktop Support Engineer Mandatory Skills
Requirements
- Ability to work independently and take ownership
- Solid technical and analytical skills required
- Knowledge of supported Microsoft Windows operating systems
- Experience with Active Directory administration
- Knowledge of installation, configuration, use and troubleshooting techniques of supported versions of Microsoft Office
- Experience troubleshooting intermediate complex local area network (LAN) and VPN connectivity issues
Nice to have
- Associate's Degree or equivalent experience required
- A+ Certification recommended, MCTS, MCITP, MCPD, MCM preferred, ITIL Certification preferred
- 2-4 years or more of related experience preferred
Skills
- Consulting with the Service Desk on support calls
- Able to communicate highly technical information to both technical and non-technical personnel
- Providing Case status updates to management and end-users
Company info
- Packaging and shipping replacement parts to customers
- Provides timely resolution of problems or escalation on behalf of the customers to appropriate technical personnel
- Communicate effectively with multiple customers and co-workers.
- Participating in training programs designed to educate customers about basic and specialized applications
- Providing phone support and diagnostics to remote customers
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This listing is sourced directly from Procom Consultants Group's careers page and normalized into a canonical job model.