Monotype

Customer Success Manager

Woburn, MA

Sponsorship not specified$85k-$100kDetected 30 days ago

CRMOnboardingCustomer SuccessCommunicationProblem SolvingPublic Speaking

About the role

The company's rich legacy includes a library that can be traced back hundreds of years, featuring famed typefaces like Helvetica, Futura, Times New Roman and more.
Monotype is an Equal Opportunities Employer.
The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience.

Own a defined book of business of low- to mid-touch accounts and build strong, trust-based relationships with key users and stakeholders.
Lead onboarding and platform configuration for enterprise accounts, completing successful onboarding within ~90 days.
Serve as the customer advocate-collect feedback, analyze usage patterns, identify friction points, and share insights with Product and Support teams to drive product utilization and customer ROI.
Identify at-risk accounts, perform root-cause analysis, and partner with internal teams to develop mitigation plans.
Participate in renewal preparation for your book of business and support expansion conversations.
Partner with Sales to influence expansion and renewal outcomes.
Proven ability to manage customer relationships and drive adoption in a structured, metrics-driven role.

2+ years of experience in Customer Success, onboarding, support, or operations in a SaaS environment.
Proficiency with CRM systems, automation tools, and (ideally) customer success platforms.
Ability to follow and improve standardized processes while maintaining a customer-first mindset.

The final annual base salary offered will be based on location and experience level, and could be less for internal applicants depending upon experience.
The US pay range for this position is $85,000.00-$100,000.00 annual base salary for external candidates with the appropriate level of experience.

Comprehensive commercial medical insurance coverage to meet all your healthcare needs.
Competitive compensation with corporate bonus program & uncapped commission for quota-carrying Sales
Retirement planning options to save for your future, and so much more!
A corporate bonus will also be offered as part of this role.
Hybrid work arrangements and competitive paid time off programs.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.

This listing is sourced directly from Monotype's careers page and normalized into a canonical job model.