MSC
Export VIP BCO Specialist
Charleston, US
Sponsorship not specifiedDetected 12 days ago
ExcelSupply ChainLogisticsCustomer SupportEMI/EMCFreight Forwarding
About the role
- JOB SUMMARY The Export VIP Client Support Specialist must meet the customer service expectations required by the Department for the VIP customers. Ensures timely and smooth process of cargo while providing outstanding personalized customer service to clients. ESSENTIAL FUNCTIONS Processes booking request from clients per booking procedure. Handles emails
- phone calls protocol per customer service procedure. Issues needed EMC based on manifest corrector procedure. Ensures bookings are rated in the link correctly. Can communicate rate discrepancies. Understands account contracts to communicate rates, free time, and stipulations. Completes a daily productivity report as part of the tasks assigned by Department.
Requirements
- Presence required on‑site 5 days per week Performs other duties, as assigned.
Nice to have
- Ensures timely and smooth process of cargo while providing outstanding personalized customer service to clients.
- ESSENTIAL FUNCTIONS Processes booking request from clients per booking procedure.
- Handles emails phone calls protocol per customer service procedure.
- Issues needed EMC based on manifest corrector procedure.
- Ensures bookings are rated in the link correctly.
- Can communicate rate discrepancies.
- Understands account contracts to communicate rates, free time, and stipulations.
- Assists and resolves customer inquiries.
Company info
- Establishes and maintains good relationships with customers (email/phone and F2F meetings).
Visa & Work Authorization
- 15 pounds at a time Must be able to commute to the designated office location Presence required on‑site 5 days per week WORK AUTHORIZATION Authorization to work in the U
This listing is sourced directly from MSC's careers page and normalized into a canonical job model.