Decagon
Enablement Operations Manager
San Francisco · Full-time
Sponsorship not specifiedDetected 26 days ago
Agentic AICommunicationOrganizational Skills
About the role
- Decagon is looking for a Field Enablement Operations Manager to help scale the systems, programs, and operational processes that power our GTM organization.
- You'll play a key role in ensuring onboarding, training, content, and field programs operate seamlessly as we continue to grow.
- We believe great enablement unlocks individual performance while helping the business scale through faster ramp, stronger execution, and higher productivity across the field.
Responsibilities
- Own the operational foundation of onboarding and enablement programs
- Manage the systems, content, and resources that support our field teams
- Support the execution of training, certifications, and key field initiatives
- Partner cross-functionally to improve processes and drive alignment across the organization
- Ability to thrive in fast-moving environments and drive work independently
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
Requirements
- Familiarity with AI tools and modern productivity workflows
Skills
- Strong organizational skills and attention to detail
- Strong communication skills and an execution-oriented mindset
Compensation
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Benefits
- Take what you need vacation policy (subject to local requirements; UK employees receive 25 days of statutory leave)
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- We proudly offer the following benefits for our full-time employees:
- We're proud to be backed by world-class investors who share that vision, including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, along with many others.
- 3+ years of experience in enablement, program management, operations, learning & development, or related roles
- Experience with enablement, learning, or content management platforms
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Company info
- Decagon's GTM Productivity team is focused on building a world-class revenue engine.
- Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
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