Botrista
Director, Customer Success (West)
San Francisco, California, United States · Director
Sponsorship not specified$25k-$50kDetected 16 days ago
SalesforceAccount ManagementSupply ChainLogisticsCustomer SuccessLeadershipCommunicationCollaborationProblem SolvingMentoringPublic SpeakingAdaptability
About the role
- Botrista is seeking a visionary and growth-oriented Director, Customer Success (West) to spearhead our regional account strategy and cross-functional execution on the West Coast.
Responsibilities
- High-Stakes Relationship Management: Build and maintain deep strategic relationships with key account stakeholders, positioning Botrista as a critical driver of their business profitability.
- Team Scaling & Mentorship: Lead, develop, and scale an elite team of 5-10 regional success professionals.
- Drive regional standards for program success.
- Advanced Escalation & Problem Solving: Serve as the ultimate authority for high-impact regional challenges, designing systemic, scalable solutions that prevent future friction and optimize standard operating procedures.
- Strategic Systems Thinker: Adept at looking beyond individual account crises to design scalable, repeatable frameworks that improve the customer experience across the entire region.
- Cross-Functional Influencer: Proven ability to collaborate with and influence cross-functional peers (Product, Sales, Logistics) to align priorities and eliminate operational barriers for clients.
- In this leadership role, you will design and execute the overarching strategic roadmap for regional accounts, driving long-term customer retention, expansion, and operational excellence.
Requirements
- Scale & Adaptability: Proven track record of driving strategy and project execution within fast-changing, high-growth, or venture-backed environments.
- Technical Proficiency: Deep familiarity with enterprise business systems and collaboration ecosystems (e.g., Salesforce, PowerBI, ClickUp, Slack).
- Four-year college degree required
- 8+ years of experience in customer success, account management, or commercial leadership within the food-service, hospitality, or restaurant technology (FoodTech/SaaS) industries.
Compensation
- ~$160K Note: The starting salary is commensurate with experience and qualifications.
Benefits
- Fully company-paid Medical and 99% company-paid Dental and Vision Insurance 15 days Paid Time Off, 7 sick days, 14 holidays, Wellness Benefits, Cell Phone and Internet reimbursement, 401K
- Oversee regional business reviews and program health metrics.
- Highly analytical mindset with the ability to leverage data (e.g., usage metrics, financial health, performance KPIs) to drive proactive account expansion and retention strategies.
- Foster a culture of accountability, continuous learning, and strategic thinking to build a robust leadership pipeline.
- Strategic Leadership & Vision: Define and execute the West Coast regional customer success strategy, aligning team objectives with Botrista's macro-level growth, location retention, and expansion goals.
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This listing is sourced directly from Botrista's careers page and normalized into a canonical job model.