Matic
Robotics Customer Operations Intern
Menlo Park, CA · Intern · Internship
Sponsorship not specified$25k-$35kDetected 36 days ago
Outbound SalesSupply ChainLogisticsCustomer SupportRoboticsShopifyCommunication
About the role
- Matic is approaching 10,000 customers and scaling fast.
- Every return is the chance to make it right.
- We're hiring a Robotics Customer Operations Intern to get in the weeds with us and tighten every link in that chain.
Responsibilities
- Own Purchase-to-Delivery
- Own day-to-day Shopify operations: order flows, invoicing, refunds, tagging and segments, split shipments, and hold/release logic.
- Build and maintain operational dashboards that track order and shipment performance.
- Support outbound shipping end-to-end: carrier requirements, DG compliance basics, packaging standards.
- Partner with Production and Engineering on packout workflows, and fulfillment planning
- Resolve shipment issues from incorrect, missing, or damaged product. Find the root cause, document the fix, and make sure it doesn't happen twice.
- Learn Shopify, ShipStation, and FedEx workflows cold, then identify the gaps and own improvement projects from proposal through implementation.
- Own Reverse Logistics
- Partner closely with the Repairs team to keep returned units moving on schedule: track turnaround time from arrival to ship-back and flag bottlenecks early.
Requirements
- Currently pursuing or recently completed a degree in business, operations, supply chain, or a related field.
Nice to have
- Familiarity with e-commerce platforms.
- Experience at a hardware or DTC company that ships physical products is a strong plus.
- Strong written communication.
- You'll be drafting customer-facing messages and internal documentation, and both need to be tight.
- Curious, detail-obsessed, willing to pitch in wherever the gap is.
- You don't just learn how things are done.
- You're excited to get hands-on at a robotics startup doing work that actually matters.
- You're excited to do your life's work.
Compensation
- Actual Compensation will depend on skills, experience, and qualifications.
- Base Salary is one part of the total compensation package.
- Base: $25- $35/hour.
Company info
- Matic is a tight-knit and collaborative team, singularly focused on building products our customers will cherish.
This listing is sourced directly from Matic's careers page and normalized into a canonical job model.