American Airlines
Sr Manager, Digital Selling & Servicing
Fort Worth, Tarrant County · Senior
Sponsorship not specifiedDetected 36 days ago
Product ManagementProduct StrategyOKRsNegotiationLeadershipCommunicationCollaborationProblem SolvingCritical ThinkingMentoring
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odds of building a lasting career here
88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70
Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
States it is exempt from the H-1B cap
In 1 Department of Labor filing, this employer states it is an institution of higher education — one of the statutory grounds for exemption from the H-1B cap. Cap-exempt employers can file year-round without entering the lottery.Employer's own attestation on a Department of Labor wage determination, not a USCIS determination — exemption is decided per petition.
Green-card follow-through: 56%
Of 55 labor certifications old enough to have been used, 24 expired without the employer filing the next step. Median time from filing to decision: 443 days.99% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
76 transfer filings in the last year, covering 76 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Intro Are you ready to explore a world of possibilities, both at work and during your time off?
- Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you.
- As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life.
Responsibilities
- Creates digital assets that are technology forward, nimble and allow for driving innovation with quicker delivery times
- Defines the product objectives and key results (OKRs) and supports the team in making data driven decisions towards meeting the OKRs
- Partners with RM, operational, commercial, and technology groups to innovate and transform the digital customer experience
- Leads large, complex initiatives for Digital and Customer Experience, develops product capabilities through coaching, empowering, and providing growth opportunities for Product Owners
- Drives greater self-service via digital assets to provide an improved customer experience and reduce servicing pressure on call centers and airports
- Creates a culture which fosters collaboration and continuous improvement through incorporating the delivery transformation principles
- Engages the team to constantly prioritize the backlog of opportunities, and to ideate and deliver on the business outcomes, champions delivery transformation process to continuously improve product quality, time to market, and team member satisfaction
- Experience managing large technology transformation efforts to drive business outcomes
- Demonstrated ability to perform both independently and as a leader, handle multiple assignments, and respond to changing priorities
Requirements
- Bachelor's degree or equivalent experience/training
- 2+ years of experience in a product and/or technology leadership role
- Experience with digital technology
- Experience with airline technology
- Experience with product strategy and development
Skills
- Feel free to enrich both your personal and work life and hop on board!
- Why you'll love this job
Benefits
- On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well.
- And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
- Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
- Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
- Travel Perks: Ready to explore the world?
- Helps to set the vision and builds the strategy for the Digital Servicing Team
Company info
- Why you'll love this job The job is part of the Digital Servicing Team within the Customer Experience Digital Transformation Organization, part of the Commercial Division.
- Engages the customer, team and the wider organization to show ongoing product value and success, and incorporates voice of the customer to improve the experience for our customers and improve LTR
- From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines.
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This listing is sourced directly from American Airlines's careers page and normalized into a canonical job model.