SteerBridge

Tier 1 Help Desk Technician - Bossier City LA

Bossier City, LA · Contract

No sponsorship$33k-$34kDetected 35 days ago

Customer SupportLeadershipCommunication

About the role

We don't simply hire exceptional talent; we cultivate it, creating meaningful career pathways for veterans, military spouses, and professionals who share our passion for advancing technology and strengthening the missions we serve.
Position Overview As a Tier 1 Help Desk Technician, you will serve as the first point of contact for VA end users requiring technical assistance.

Handle incoming support requests via phone, email, chat, text, and web portal submissions
Create, document, categorize, prioritize, and track tickets through resolution
Escalate issues to appropriate support teams when necessary
Maintain communication with users throughout the ticket lifecycle
Support business-critical and high-priority requests according to established procedures
Ability to support customers through phone, email, chat, and text channels

Must be a U.S. Citizen
Must be eligible to obtain a Public Trust Clearance (federal background investigation)
Demonstrated ability to provide accurate information and achieve high first-call resolution rates
Ability to work effectively in a fast-paced, team-oriented environment
Perform warm transfers to resolver groups as required
Bachelor's degree preferred; equivalent experience may be substituted

SteerBridge is proud to be an Equal Opportunity Employer.
We also provide reasonable accommodations for individuals with disabilities in accordance with applicable laws.
Additional Information
Bachelor's degree preferred
equivalent experience may be substituted

SteerBridge is a modern technology company delivering innovative, mission‑focused solutions to the U.S. Government and private sector.
Position Overview

This listing is sourced directly from SteerBridge's careers page and normalized into a canonical job model.