Okta
Sr. Customer Success Manager
Boston, Massachusetts; Massachusetts; New Jersey; New York, New York · Senior
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About the role
- Customer Success Manager role will play a critical part in the exciting growth and retention trajectory of the Enterprise Sector at Okta.
- You will report to the Regional Manager, Customer Success and be responsible for complementing Okta's innovations, best practices, and capabilities with our valued customers' business objectives and priorities.
- The ideal candidate embodies a high-performance mindset-consistently raising the bar, turning action into traction, thriving in change, and moving fast to simplify and repeat.
Responsibilities
- Develop and nurture strong customer and C-Level relationships to understand their business goals and needs, ensuring retention, happiness, and a significant return on investment.
- Design and execute proactive success plans and Strategic Business Reviews (SBRs) with clear goals, KPIs, and timelines-turning strategy into measurable traction.
- Have a solid track record of delivering and scaling an exceptional customer experience, choosing ambition over comfort and consistently raising your own bar.
- Okta secures AI by building the trusted, neutral infrastructure that enables organizations to safely embrace this new era.
- Developing Talent and Fostering Connection + Community
Requirements
- Have 5+ years of experience in a customer success, account management, or consulting role, managing relationships with large, complex enterprises (preferably working with a SaaS-based technical enterprise product).
- Have strong listening and analytical skills with the demonstrated ability to ask effective questions, dive deep, understand the customer's business priorities, and anticipate their needs.
- Exhibit strong interpersonal skills and the ability to work collaboratively and cross-functionally to win as a team.
Nice to have
- Have good technical and problem-solving skills coupled with the ability to provide quick resolution to problems.
- Experience in enterprise security tools is preferred.
Compensation
- Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location.
Company info
- We are looking for builders and owners who operate with speed and urgency and execute with excellence.
- If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.
- Guide customers forward: Identify and communicate relevant new products and features, helping customers adopt and benefit from Okta's agentic capabilities.
This listing is sourced directly from Okta's careers page and normalized into a canonical job model.