Seatgeek

Seatgeek

Helpdesk Automation Engineer

New York, New York · Mid

Sponsorship not specified$95k-$137kDetected 1 day ago
Data AnalysisProcurement

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odds of building a lasting career here

50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Files H-1B transfers

7 transfer filings in the last year, covering 7 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • SeatGeek believes live events are powerful experiences that unite humans.
  • This role is central to making SeatGeek's Helpdesk and core IT systems proactive by default, powered by automation and AI-driven self-service.
  • You'll also play a visible role in our NYC office, helping make conference rooms, shared spaces, all-hands meetings, and everyday workplace technology dependable and easy to use.

Responsibilities

  • Build for an AI-amplified future by designing, launching and improving helpdesk and automation workflows with an eye towards faster and higher quality issue resolution
  • Be proactive: own the support and automation operating model and use demand patterns and service data to improve intake, knowledge, self-service, routing, documentation, root-cause resolution, and continuous improvement
  • Deliver amazing hands-on service by owning complex escalations across hardware, software, access, identity, applications, and endpoints
  • Own employee technology systems and the NYC workplace experience at our flagship office, including device lifecycle, procurement, vendors, licensing, conference rooms, shared spaces, AV, all-hands support, planned events, onboarding, and employee-lifecycle workflows
  • A successful track record of independently owning improvements from problem definition through build, testing, rollout, and follow-up
  • You will build smart automations, turn tricky escalations into scalable learnings and solutions, and configure best-in-class AI and automation systems for maximum impact.
  • You'll take ownership of the employee experience as the technical driver of how employees get help, and how recurring issues are prevented - harnessing demand patterns and data to make support feel seamless.
  • You'll help build an excellent technology experience today while creating the systems and operating patterns needed for a thoughtful AI-amplified future.
  • The right person ruthlessly challenges the status-quo, and is equally comfortable designing and building an automated workflow, debugging an access issue, or walking into a conference room before a meeting to make sure everything is humming.

Requirements

  • 3+ years of experience in automation engineering, IT/Helpdesk support and operations, system + workflow configuration

Nice to have

  • Student loan matching program
  • $360 per quarter to spend on tickets to live events
  • hands on experience with Serval, Okta, Slack, GSuite, Claude, etc.

Compensation

  • Annual subscription to Spotify, Apple Music, or Amazon music
  • The salary range for this role is $95,000 - $137,000 USD.

Benefits

  • Discretionary annual bonus
  • Up to 16 weeks of fully-paid family leave
  • Health, vision, dental, and life insurance
  • Up to $25k towards family building, reproductive health services and Gender-affirming care
  • $500 per year for wellness expenses
  • Subscriptions to Headspace (meditation), Headspace Care (therapy), and One Medical
  • This role is equity eligible.
  • As an equal opportunities employer, we recognize that diversity is a positive attribute and we welcome the differences and benefits that a diverse culture brings.
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This listing is sourced directly from Seatgeek's careers page and normalized into a canonical job model.