Q2Ebanking
Application Support Specialist
Austin, TX
No sponsorshipDetected 22 days ago
SQLSparkCRMProcess ImprovementCustomer SupportLeadershipCommunicationCollaborationMentoringOrganizational Skills
About the role
- Q2 is a leading provider of digital banking and lending solutions to banks, credit unions, alternative finance companies, and fintechs in the U.S. and internationally.
- We celebrate our employees in many ways, including our "Circle of Awesomeness" award ceremony and day of employee celebration among others!
- We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships.
Responsibilities
- Handle complex problems escalated from Tier 1 support, collaborating with Development, QA, and Implementation teams as needed
- Perform data manipulation and transformation using T-SQL or similar scripting techniques
- Own and manage an individual case queue while contributing to team-level workload balancing
- Support internal training initiatives by sharing knowledge and assisting teammates with complex cases
- Understanding of software support tools, log analysis, and basic networking principles
- Highly organized, detail-oriented, and able to manage competing priorities
Requirements
- Bachelor's degree in a relevant technical field or equivalent experience
- 2-4 years of technical support experience, or an advanced degree with relevant exposure to application support concepts
- Proficiency in SQL (T-SQL preferred); able to write, troubleshoot, and optimize queries
Nice to have
- Proficiency in SQL (T-SQL preferred)
- Exposure to scripting for data manipulation or automation is a plus
- Experience in customer-facing technical roles is preferred
Compensation
- We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
Benefits
- Flexible Time Off
- Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents
- Participate in 24x7 rotating on-call support coverage as required
Company info
- build strong and diverse communities through innovative financial technology-and we do that by empowering our people to help create success for our customers.
- Being as passionate about our people as we are about our mission.
- We also know that nothing builds trust and collaboration like having fun.
- We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.
- We're proud to foster a supportive, inclusive environment where career growth, collaboration, and wellness are prioritized.
- And our benefits go beyond healthcare-offering resources for physical, mental, and professional well-being.
- Click here to find out more about the benefits we offer.
- Q2 employees are encouraged to give back through volunteer work and nonprofit support through our Spark Program ( see more ).
- We believe in making an impact-in the industry and in the community.
- We are an Equal Opportunity Employer.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, or veteran status.
- Applicants in California or Washington State may not be exempt from federal and state overtime requirements
Visa & Work Authorization
- Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
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This listing is sourced directly from Q2Ebanking's careers page and normalized into a canonical job model.