Aetna
Customer Service Representative - Bilingual (Spanish)
Work at Home, Florida, United States · Staff+ · Full-time
Sponsorship not specified$17k-$34kDetected 77 days ago
Customer SupportCommunication
About the role
- Customer Service Representative is the face of Aetna and impacts members' service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled.
- Customer inquiries are of basic and at times complex nature.
- Engages, consults and educates members based upon the member's unique needs, preferences and under‐standing of Aetna plans, tools and resources to help guide the members along a clear path to care.
Responsibilities
- Documents and tracks contacts with members, providers and plan sponsors.
- Taking accountability to fully understand the member's needs by building a trusting and caring relationship with the member.
Requirements
- Must be fluent in English and Spanish.
- Ability to navigate multiple systems and tools.
Nice to have
- Our people fuel our future.
- Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful.
Skills
- Uses customer service thresh‐old framework to make financial decisions to resolve member issues.
- Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.
Compensation
- $17.00 - $34.15 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls.
- The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors.
- Great benefits for great people We take pride in offering a comprehensive and competitive mix of pay and benefits that reflects our commitment to our colleagues and their families.
Benefits
- We're building a world of health around every individual - shaping a more connected, convenient and compassionate health experience.
- At CVS Health®, you'll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do.
- Join us and be part of something bigger - helping to simplify health care one person, one family and one community at a time.
- The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.
- Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members' best health.
Company info
- our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people.
- They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.
This listing is sourced directly from Aetna's careers page and normalized into a canonical job model.