Baxter
Service Operations Manager
Edmonton, Alberta · Contract
Sponsorship not specified$116k-$160kDetected 2 days ago
ComplianceContract ManagementCustomer SupportLeadership
About the role
- This is where your work makes a difference.
- It was our founding belief in 1931 and continues to be our guiding principle.
- Every individual is empowered to take ownership and make a meaningful impact.
Responsibilities
- Lead and manage service operations across multiple sites, ensuring alignment with defined performance metrics
- Drive KPIs including preventative maintenance compliance, service response times, equipment uptime, and first-time fix rates
- Manage financial performance, including Fee-for-Service revenue, cost targets, and service contract renewals
- Develop and execute operational plans for service delivery, resource allocation, and equipment support
- Partner with sales and commercial teams to support revenue growth and customer service strategies
Requirements
- Bachelor's degree
- 7+ years of experience in service operations, service delivery, or related field
- Experience with KPI management, including SLA performance, equipment uptime, and service delivery metrics
- Experience with service contract management, including renewals and performance tracking
- If you are interviewed for this position, we will advise you within 45 days of the interview as to whether or not you were successful in obtaining the position.
Compensation
- The estimated salary range for this position is $116,480.00 - $160,160.00 CAD annually, which reflects base salary as well as estimated target payout under the Management Incentive Compensation Plan.
Benefits
- For questions about this, our pay philosophy, and available benefits, please speak to the recruiter if you decide to apply and are selected for an interview.
Company info
- At Baxter, we are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.
- We are actively seeking qualified candidates to fill this open position.
- Information submitted as part of the job
- As part of our recruitment process, Baxter Corporation may use AI tools to assist screening candidates and assist in evaluating candidate qualifications.
Equal opportunity
- Baxter is an equal opportunity employer.
- Baxter evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.
- Reasonable Accommodations
- Baxter is committed to working with and providing reasonable accommodations to individuals with disabilities globally.
This listing is sourced directly from Baxter's careers page and normalized into a canonical job model.