Bank of America
Financial Center Manager - Houston West
Missouri City
Sponsorship not specifiedDetected 2 days ago
Operations ManagementPerformance ManagementCustomer SupportLeadershipProblem SolvingCritical ThinkingMentoring
About the role
- We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
- Join us! **This position is open for the entire market and the specific Financial Center location will be based on business needs.
- include operating as a business owner and fostering a team environment, instilling an effective client-centric and risk culture in the center, and helping clients achieve the financial goals.
Responsibilities
- Develops talent, including proactive sourcing of candidates
- Manages client traffic, engaging and appropriately routing clients, and fostering client retention
- Manages business results through formalized management routines and coaching
- Creates a world class client experience environment
- Manages market-level initiative prescribed by market leaders
- Drives operational excellence by engaging employees on business strategy
- Manages organizational priorities and effective execution
- Breaks down barriers to create a more inclusive environment that supports company D&I goals
- Challenges end-to-end process efficiency and effectiveness, champion data driven decision-making and removes obstacles to optimize operations
- Efficiently allocates and manages resources across the organization to drive short and long term profitability
Requirements
- 1+ years leadership experience demonstrated through one or a combination of the following: coaching, training, or motivating a diverse work team
- Has the ability to learn and adapt to new information and technology platforms.
- Experience in financial services and knowledge of financial services industry, products and solutions.
- Experience working in an environment with individual and team goals where goals were routinely met or exceeded.
- 1+ years management experience including hiring, coaching, and developing direct reports
Skills
- Customer Service Management
- Performance Management
- Coaching
- Customer and Client Focus
- Talent Development
- Risk Management
- Sales Performance Management
- Business Operations Management
- Recruiting
- Result Orientation
- Referral Management
- Leadership Development
Benefits
- Inspects and manages the health of the bench to ensure succession for the organization, while supporting enterprise talent needs
Company info
- At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
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This listing is sourced directly from Bank of America's careers page and normalized into a canonical job model.