CTS
Senior Technical Account Manager
Hybrid, New York · Senior
Sponsorship not specified$100k-$135kDetected 7 days ago
Project ManagementBudgetingExcelFirewallCollaboration
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odds of building a lasting career here
47Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
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About the role
- We have deep expertise in supporting nonprofits and educational institutions, however our team is equipped to handle the complexities of IT across a variety of sectors.
- Discover the many reasons why CTS is a great place to advance your career.
- Serve as the client's trusted technology advisor.
Responsibilities
- Serve as the client's trusted technology advisor. Build strong relationships with key contacts so you understand their business goals, challenges, and how CTS services support them.
- Lead recurring technology assessments and quarterly strategic planning meetings that link each client's priorities to a clear technology roadmap.
- Find opportunities where new or expanded services would solve real client problems. Partner with Solutions to develop and present technical proposals for L3 technologies.
- Advocate for clients across every CTS department. Answer questions, escalate issues to the right teams, and own the Potential At Risk Client (PARC) Process to catch and address client risk early.
- Own the opportunity pipeline and meet the quarterly NRR forecast by growing accounts based on client needs.
- Answer client invoicing questions so clients understand what they pay for and the value it delivers.
- Manage client projects when needed, based on capacity and client requirements.
- Build on client relationships to develop referrals for new business.
- Build strong relationships with key contacts so you understand their business goals, challenges, and how CTS services support them.
- Proven ability to manage client relationships through difficult conversations.
Requirements
- Hands-on or consulting experience with Microsoft 365, Google Workspace, and other cloud services.
- The hours for this position are typically 9 AM to 5:30 PM EST, with some occasional after-hours work required based on client requests.
Nice to have
- Experience with K-12 organizations.
- Project management certification (CAPM, PMP).
- Familiarity with MSP tools such as ConnectWise, Autotask, or similar PSA/RMM platforms.
Compensation
- The salary range for this role is $100,000 to $135,000 annually.
Benefits
- Health Insurance (medical, vision, dental), 80% covered for employee-only plans and 75% covered for employee-spouse, employee-kids, and employee-family plans
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Retirement Plan (401(k)) with company match
- Commuter Benefits
- Short-Term Disability Insurance fully paid by the company
- Long-Term Disability Insurance fully paid by the company
- Life and AD&D Insurance, with optional Supplemental Life Insurance
- Paid Time Off, including Paid Parental Leave
Company info
- We are headquartered in Brooklyn, NY with 90+ employees across the US and several other countries.
- As part of this program, the company provides the federal government with your Form I-9 information to confirm your employment eligibility in the United States.
This listing is sourced directly from CTS's careers page and normalized into a canonical job model.