Employerdirecthealthcare

Client Success Manager

Remote, USA

Sponsorship not specifiedDetected 8 days ago

CRMRecruitingCommunicationCollaborationTime Management

About the role

Lantern also pairs members with a dedicated care team, including Care Advocates and nurses, for the entirety of their care journey, helping them get back to good health, back to their families and back to work.
With convenient access to specialists nationwide, Lantern means quality care is within driving distance for most.
About You: - You use LOGIC in your decision making and understand that progress is critical to making change.

Manage client and broker/consultant relationships throughout the client lifecycle, ensuring regular touchpoints and proactive feedback solicitation to ensure client satisfaction
Manage client communication for engagement marketing initiatives, including open enrollment events, webinars, mailers, ad-hoc marketing requests and case studies.
Collaborate cross-functionally within a team environment, ensuring seamless coordination, clear communication, and alignment across departments.
Maintain accurate data input and hygiene in the customer relationship management system for all assigned clients.
Own service issue resolution end‑to‑end by investigating root causes, documenting findings, coordinating solutions across teams, and implementing improvements to prevent recurrence.
By curating a Network of Excellence comprised of the nation's top specialists for surgery, cancer care, infusions and more, Lantern delivers excellent care with significant cost savings to employers and their workforces.
Lantern is trusted by the nation's largest employers to deliver care to more than 6 million members across the country.

This listing is sourced directly from Employerdirecthealthcare's careers page and normalized into a canonical job model.