Avery Dennison

Avery Dennison

Digital Support Coordinator - Night Shift, 5:45PM-6AM

Little Rock, AR, us · Mid

Sponsorship not specifiedDetected 4 days ago
SQLDatabricksKQLCustomer SupportZendeskCommunication

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odds of building a lasting career here

40Risky
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 5 green-card filings in this occupation, 100% were for a worker who already held the job.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This hybrid role combines front line technical troubleshooting while focusing on providing a hassle free, high quality experience for every client.
  • Your primary responsibility will be to triage incoming requests, resolve common issues within a defined scope and escalate complex or unresolvable issues to levels 2 and 3.
  • The right person for this role is a detail driven problem solver who takes ownership of client issues from first contact to resolution and communicates with clarity and professionalism.

Responsibilities

  • Serve as the first point of contact for inbound support requests via email, chat, and phone within a strict SLA window, triaging tickets to determine Tier 1 resolution or necessary escalation.
  • Meticulously document all issues in ticketing systems (Zendesk, Workfront, and/or Internal Issue Log) and contribute to internal knowledge base maintenance.
  • Strong troubleshooting, incident resolution, and multitasking skills across various support portals/dashboards in a fast-paced environment.
  • To maintain the integrity of our hiring process and protect our candidates from identity fraud, we require video and/or in-person interviews.

Requirements

  • Bachelor's degree in business, marketing, IT, Computer Science, or a similar field.
  • Exceptional client-facing communication skills with the ability to translate technical concepts clearly and professionally for users.

Nice to have

  • Availability to consistently work an overnight shift (5:45 PM-6:00 AM CST, 3 consecutive nights per week plus every other Saturday as needed).
  • prior helpdesk experience and basic knowledge of Zendesk, SQL, KQL, Application Insights, & Databricks is a plus.

Benefits

  • Short-Term Disability Insurance (Company paid): Replaces your base pay at 66 2/3% capped for up to 26 weeks.

Company info

  • Company Description
  • Why join Avery Dennison
  • We are a global materials science and digital identification solutions company with locations in over 50 countries, and approximately 35,000 employees worldwide.
  • As a science and innovation company, we believe that diverse teams are stronger teams.
  • We are committed to fostering a culture of curiosity and courage, where you can grow your career with a company that has innovation in its DNA.
  • Founded on creating real-world impact to enable a better future, we strive to provide an open, collaborative culture where diversity of thought is encouraged and respected.
  • Hear from our employees about what it's like working at Avery Dennison.
  • Learn more at www.averydennison.com.
  • As part of this verification, we may also ask you to take a brief photo.
  • As part of our commitment to maintaining a safe and productive work environment, Avery Dennison requires all final candidates to successfully complete a comprehensive background check and a drug screening.

Equal opportunity

  • Avery Dennison is an equal opportunity employer.
  • All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other protected status.
  • Reasonable Accommodations Notice
  • If you require accommodations to view or apply for a job, alternative methods are available to submit an application.
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This listing is sourced directly from Avery Dennison's careers page and normalized into a canonical job model.