Western Governors University

Western Governors University

Senior Manager, Software Engineering — Communications & Quality

Salt Lake City, UT, USA · Senior · Full-time

Sponsorship not specified$175k-$288kDetected 11 hours ago
JavaDistributed SystemsCloud PlatformsRESTAgentic AIAccessibilityPerformance ManagementLoad TestingTest AutomationLeadershipCommunicationCollaborationProblem SolvingMentoring

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odds of building a lasting career here

88Lottery-free
Cap-exempt (no lottery)100
Sponsors year-round90
Entry-level history60
PERM / green-card track50
Fits your clock70

Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.

Lottery odds assume a STEM candidate.

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H-1B wage level

the lottery is wage-weighted — each level is one more entry

Level IV · 4×
Level I$87,1731 entry
Level II$109,1792 entries
Level III$131,1863 entries
Level IV$153,1924 entries

This range already reaches Level IV — the maximum four lottery entries.

DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · Salt Lake City-Murray, UT. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.

Employer immigration record

from this employer's Department of Labor filings

States it is exempt from the H-1B cap

In 1 Department of Labor filing, this employer states it is an institution of higher education — one of the statutory grounds for exemption from the H-1B cap. Cap-exempt employers can file year-round without entering the lottery.Employer's own attestation on a Department of Labor wage determination, not a USCIS determination — exemption is decided per petition.

Files H-1B transfers

25 transfer filings in the last year, covering 25 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • This leader will provide technical vision, architectural direction, and people leadership across highly scalable systems supporting SMS, email, push notifications, omnichannel communications, telephony, conversational AI, and agentic experiences.
  • The role will help shape the engineering strategy for platforms that must operate securely, reliably, and at scale in a 24x7 environment.
  • This is a hands-on technical leadership role.

Responsibilities

  • Lead and develop software engineering teams responsible for communications, quality, and customer engagement platforms.
  • Lead the design and evolution of highly scalable messaging, notification, presence, and high-fanout delivery platforms supporting email, SMS, push, and omnichannel communications.
  • Lead engineering efforts involving conversational AI and agentic systems, including chatbots, voice agents, intent detection and routing, multi-agent workflows, and tool-using agents operating across chat, voice, email, and SMS.
  • Partner with product and business leaders to translate business needs into scalable technical solutions and prioritize investments across platforms and capabilities.
  • Drive integration of third-party products and services with WGU's existing technology ecosystem.
  • develop alternatives and contingency plans to protect project outcomes.
  • Establish strong engineering practices around design, development, testing, documentation, deployment, observability, and operational readiness.
  • WGU is seeking a Senior Manager, Software Engineering - Communications & Quality to lead engineering teams responsible for critical communications, notification, customer engagement, and quality platforms serving WGU's students and business operations.
  • The ideal candidate combines strong software engineering fundamentals with enterprise-scale platform leadership, including experience building high-fanout communication systems, integrating third-party platforms, implementing conversational and agentic AI, and establishing automated performance and quality engineering practices.
  • The Senior Manager will partner closely with product, architecture, security, program, and business leaders while mentoring engineers and establishing engineering practices that balance speed, quality, scalability, security, and operational stability.

Requirements

  • Bachelor's degree in computer science, information technology, engineering, or a related field, or equivalent relevant experience.
  • 10+ years of professional software engineering experience.
  • 2+ years leading software engineering teams.
  • 2+ years of experience owning or leading messaging, notification, presence, or high-fanout communications platforms.
  • 2+ years managing or engineering telephony and messaging platforms, such as Genesys, Twilio, Amazon Connect, or NiCE.
  • 2+ years of experience implementing conversational AI and/or agentic systems across channels such as chat, voice, email, and SMS.
  • 2+ years of experience with automated testing and load/stress testing of software applications.
  • Strong experience with Java, REST, JSON, web technologies, databases, APIs, and enterprise integrations.
  • Experience with messaging, notification, presence, or high-fanout delivery platforms.
  • Experience with enterprise communications or telephony platforms such as Genesys, Twilio, Amazon Connect, or NiCE.

Nice to have

  • 5+ years leading software engineering teams.
  • Master's degree in computer science, information technology, engineering, or a related field.
  • Experience leading engineering organizations through significant platform modernization or transformation.
  • Experience operating mission-critical, customer-facing systems in a 24x7 enterprise environment.
  • Experience with cloud platforms and modern distributed/cloud-native architectures.
  • Experience establishing engineering quality, reliability, observability, and performance standards across multiple teams.
  • Experience evaluating and adopting emerging AI technologies in production environments.
  • Why This Role Matters

Skills

  • Stay current with emerging technologies and rapidly evaluate their potential application to WGU's platforms and customer experiences.

Compensation

  • $174,700.00 - $288,200.00

Benefits

  • Establish technical vision, architecture, engineering standards, and development practices aligned with WGU's technology strategy.

Equal opportunity

  • All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
  • Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
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This listing is sourced directly from Western Governors University's careers page and normalized into a canonical job model.