clinicaromero
Customer Service Specialist
Los Angeles, California · Full-time
Sponsorship not specifiedDetected 20 days ago
SalesOutbound SalesExcelCustomer SupportEpicCommunication
About the role
- Customer Service Specialist ensures every patient feels valued and understood while working with various department to promote patience, empathy, active listening, and timely follow through.
- The Customer Service Specialist represents CMOAR in a positive and responsible manner at all times.
Responsibilities
- Manage written campaigns/broadcast messages or individual texts for target population, utilizing messaging application and My Chart portal.
- Work in conjunction with quality improvement department, Clinic Office Managers and Directors to develop and implement strategies to better engage and retain patients.
- Work with various departments to implement a comprehensive community outreach and engagement plan and messaging materials.
- Develop the use of emerging technology or media for patient engagement.
- Maintain knowledge in eligibility, enrollment and program specifications for various Medicaid and Medicare insurance programs and others.
Requirements
- Ability to communicate effectively, verbal and written
- Ability to handle multiple tasks and work in a busy environment.
- Ability to provide service to individuals with diverse economic, social, racial, and cultural backgrounds.
- Good written and verbal communication skills, including ability to communicate effectively and with patients and family members who speak English as a second language.
Nice to have
- Previous experience in a community clinic setting, billing and/or collections a plus.
- Prior experience in a call center, contact center, outbound, inside sales, and/or outreach team preferred.
Benefits
- Initiate phone calls to and manage communication with prospective patients, including those who lack healthcare access.
- Attend health fairs and community meetings to encourage potential patients to access CMOAR services.
- Training in a medical office or similar setting, preferred.
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This listing is sourced directly from clinicaromero's careers page and normalized into a canonical job model.