Obligo
Customer Success Manager
New York
Sponsorship not specified$90k-$100kDetected 21 days ago
Data VisualizationHubSpotCRMAccount ManagementOnboardingCustomer SuccessCommunicationProblem Solving
About the role
- Property owners and managers use Obligo to streamline their operations, defend themselves from fraud, and make their listings more appealing to renters.
- Location Ability to work out of our New York City office.
Responsibilities
- Manage a portfolio of customer accounts, building strong relationships that drive customer satisfaction, retention, and growth.
Requirements
- 3+ years of experience in a customer-facing role at a B2B SaaS company, preferably in Customer Success, Account Management, or Technical Account Management.
Nice to have
- Tableau or Sigma experience is a plus.
Skills
- Experience managing customer relationships across onboarding, adoption, renewal, and expansion.
- Experience working with complex SaaS platforms.
- Prior experience in property technology (PropTech) or property management is a strong plus.
- Bachelor's degree in Business, Marketing, Engineering, or a related field preferred.
- Strong relationship-building, communication, organization, and problem-solving skills.
- Ability to understand customer technology stacks and work comfortably with CRM and data tools.
- llingness to experiment, learn, and thrive in a fast-paced environment.
Compensation
- $90,000-$100,000
Benefits
- Multiple Health, Dental, and Vision plans that begin on day one
- Generous PTO and holiday schedule
- Commuter benefits
- Life insurance
- Partner closely with Sales to ensure smooth customer handoffs and maintain alignment on account health, growth opportunities, and customer goals.
- Monitor customer usage and health through dashboards and reporting to identify trends, risks, and adoption opportunities.
- Benefits and Perks
- Remote office expense reimbursement
Company info
- Obligo builds trust between landlords and renters using financial technology, eliminating the burden of security deposits. Property owners and managers use Obligo to streamline their operations, defend themselves from fraud, and make their listings more appealing to renters.
- About the Position
- We are seeking a Customer Success Manager to build successful partnerships with property management companies nationwide. Reporting to the VP of Revenue & Operations, you will be responsible for managing a portfolio of customer accounts, helping customers achieve their business goals, and turning satisfied customers into long-term advocates of Obligo.
- In this role, you will own customer relationships throughout the lifecycle-from onboarding through adoption, and growth. You'll work closely with Sales, Product, R&D, Data, and Marketing to deliver an outstanding customer experience while serving as a trusted advisor to your customers.
- Obligo builds trust between landlords and renters using financial technology, eliminating the burden of security deposits.
- We are seeking a Customer Success Manager to build successful partnerships with property management companies nationwide.
- Reporting to the VP of Revenue & Operations, you will be responsible for managing a portfolio of customer accounts, helping customers achieve their business goals, and turning satisfied customers into long-term advocates of Obligo.
- In this role, you will own customer relationships throughout the lifecycle-from onboarding through adoption, and growth.
- You'll work closely with Sales, Product, R&D, Data, and Marketing to deliver an outstanding customer experience while serving as a trusted advisor to your customers.
- Own the onboarding process for assigned accounts, ensuring customers are successfully implemented and equipped for long-term success.
- Track product configurations and feature rollouts within assigned customer segments to ensure customers are leveraging the appropriate product capabilities.
This listing is sourced directly from Obligo's careers page and normalized into a canonical job model.