Sonderaustralia

Senior Customer Success Manager

Waterloo, Sydney · Senior

Sponsorship not specifiedDetected 28 days ago

NegotiationCustomer SuccessCommunicationCollaborationProblem Solving

About the role

Working closely with senior leaders, the Senior Customer Success Manager translates complex data into clear and actionable recommendations that help customers identify emerging risks, opportunities and priorities within their workforce.
Leading strategic customer conversations using workforce data, industry insights and AI-powered intelligence
Translating data and trends into practical recommendations and action plans

Building trusted relationships with senior stakeholders across enterprise organisations
Partnering with Sales, Product, Data & Insights and Operations teams to deliver exceptional customer outcomes
Sonder is actively building toward an AI-native organisation, where automation and intelligent tooling are embedded into how every function operates.

Minimum 5 years of experience in end to end SaaS Customer Success Management or consulting experience
The ideal candidate has a growth mindset and is passionate, self-motivated, and takes pride in producing high-quality work every day.

$1000 annual contribution as part of your development plan + 2 days of study leave

Sonder is an Australian-founded employee care platform that gives organisations a single place to support their people's health, mental wellbeing, and personal safety.
Sonder unifies medical advice, mental health support, and safety assistance in one 24/7 mobile app.
It is the first technology company to have achieved accreditation from the Australian Council on Healthcare Standards (ACHS), placing it alongside leading hospitals and healthcare institutions in Australia and globally.
As a Senior Customer Success Manager, you'll partner with some of Australia's leading organisations to help them better understand workforce health, safety and wellbeing trends through data-driven insights.
Using AI tools and workforce intelligence to prepare insights, monitor customer health and enhance customer engagements

Working across a portfolio of enterprise customers, the role builds strong partnerships and helps ensure customers derive measurable value from Sonder's solutions.
You'll own relationships across a portfolio of enterprise customers, acting as a trusted advisor while helping clients maximise the value they receive from Sonder's platform and services.
Success in this role means becoming a valued strategic partner to your customers, helping them make informed decisions while delivering measurable business outcomes and long-term value.

This listing is sourced directly from Sonderaustralia's careers page and normalized into a canonical job model.