Assurant
Director People Experience Center
United States Virtual, USA · Director · Contract
Sponsorship not specified$104k-$173kDetected 15 days ago
Stakeholder ManagementExcelOperations ManagementProcess ImprovementHRHRISLeadershipCommunicationCollaborationProblem SolvingTime Management
About the role
- Director, People Experience Center (PEC) the front door to the employee and manager experience ensuring every interaction is responsive, thoughtful, and grounded in care, with a relentless focus on experience.
Responsibilities
- Assurant is a leading global business services company that supports, protects, and connects major consumer purchases.
- Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you.
Requirements
- Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements.
Nice to have
- Operate a high-performing, scaled service organization, accountable for service delivery excellence, SLAs, operational efficiency, and people leadership
- Experiments and strives to become the best Operation within Assurant, beyond the People Org space.
- Across skills, Talent (new roles, multi product vs single product) and mindset to a function of Automator, Orchestrators, AI Enabled Analyst and Emphatic Personalized Advisors
- Leverage data, insights, and colleague feedback to understand experience pain points, identify root causes, and continuously enhance service delivery and process effectiveness.
- Stay connected to external trends and best practices, bringing forward new ideas that strengthen the PEC and elevate the colleague experience over time.
- Makes sure no forgotten hands-off impact negatively in Assurant- P&L or employee experience
- Balance efficiency with humanity ensuring digital solutions enhance, rather than replace, meaningful human interaction where it matters most.
- Bachelor's degree in Business Administration, Human Resources, Operations, or related field, or equivalent experience.
Compensation
- $103,800.00 - $173,300.00
- Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position.
Benefits
- For U.S. benefit information, visit myassurantbenefits.com.
- For benefit information outside the U.S., please speak with your recruiter.
Equal opportunity
- Statement
- Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
- Job Scam Alert
- Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
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This listing is sourced directly from Assurant's careers page and normalized into a canonical job model.