Hospitable
Technical Support Engineer (Americas/EMEA - Remote)
Remote, Oregon, United States
Sponsorship not specified$106k-$133kDetected 470 days ago
PHPAngularLaravelMySQLLLMsCustomer SuccessCustomer SupportIntercomCommunicationCritical Thinking
About the role
- You won't just be configuring UIs, you'll be writing real code.
Responsibilities
- https://hsptb.com/twnhll We're seeking a Technical Support Engineer to bridge the gap between our Customer Support and Engineering teams.
- What you will be working on As a Technical Support Engineer, you'll be the bridge between our 45 person
- A customer-centric mindset and a passion for building tools that enable teams to deliver better user experiences.
Requirements
- Product engineering experience with PHP and Laravel.
Skills
- No two days are the same.
- Work closely with Product, Engineering, Sales and Customer Success teams to identify opportunities for tooling and automation improvements.
- Our self-defined tech stack acronym is 🌴 PALM-B; PHP, Angular, Laravel, MySQL and Beanstalk.
- Hospitable.com is a remote-only and distributed company.
- For this position, your location is not a requirement.
- The ideal fit would work under US or EMEA timezones.
- Don't tick all the boxes?
Compensation
- For US employees, the gross salary could be anywhere between $98,213.87 - $122,808.85.
- Separately, this role is eligible for up to an additional US$273,628.00 per year in Performance Share Units (PSUs).
Benefits
- We also offer an extra incentive into our equity with RSUs (through our $HOST token ), with a grant value of up to $48,402.00, to share in the long-term upside of the company.
- 35 days off per year, encouraged (including self-serve public holidays) and parental leave.
- healthcare (including EPO, PPO and HSA), 401(k).
- Mental-health and emotional support with therapists on call through Slack by Spill.
Company info
- We are a remote-first, fully distributed company.
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