Blue Cross Blue Shield of Michigan
Director, Experience Transformation & Enablement
Detroit, MI, United States · Director
Sponsorship not specifiedDetected 2 days ago
About the role
- Department Summary Most transformation programs redesign the process and retrofit the experience.
- This role exists to make sure that never happens at BCBSM.
- This is the role for a leader who has spent their career bridging how organizations operate and how stakeholders actually experience that operation.
Responsibilities
- This role is the experience discipline embedded inside our operational and AI transformation - ensuring that when we redesign how we work, we design it around the people it serves.
- This role influences work owned by multiple functions, including Business Efficiency and Continuous Improvement, Digital Strategy and Automation, Operations, IT, Analytics, AI governance and stakeholder experience teams. - Serve as the embedded experience partner for enterprise process redesign by i...
Apply directly at Blue Cross Blue Shield of Michigan →Create a free account for alerts like thisView Blue Cross Blue Shield of Michigan immigration profile
This listing is sourced directly from Blue Cross Blue Shield of Michigan's careers page and normalized into a canonical job model.