Air Apps
Customer Support Specialist
San Francisco
Sponsorship not specifiedDetected 86 days ago
iOSCustomer SupportZendeskCommunication
About the role
- This role sits at the intersection of customer experience, product feedback, and operational excellence.
- They will work in a fast-paced environment, collaborating closely with engineering and marketing teams to report issues, share insights, and contribute to continuous product improvement.
- This role also involves monitoring customer satisfaction, analyzing trends, and helping shape strategies that enhance the overall user journey.
Responsibilities
- Generate and manage reports on customer experience metrics and satisfaction levels
- Collaborate cross-functionally with engineering and marketing teams to improve the end-to-end user experience
- Create and maintain documentation, knowledge base articles, and internal processes
- Manage multiple projects and priorities effectively in a dynamic environment
Requirements
- Approximately 3+ years of experience in customer support or a similar role
- Strong experience with Zendesk, social media platforms, and other customer communication tools
- Ability to troubleshoot technical issues and identify root causes methodically
- Ability to handle multiple projects simultaneously in a fast-paced environment
- Bachelor's degree in a relevant field or equivalent practical experience
Nice to have
- additional languages are a plus
- Proficiency in English
- Experience with documentation and cross-team coordination is a plus
Company info
- Support global customers across multiple channels, including Zendesk, social media, and other communication platforms
- We are open to support with relocation efforts.
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This listing is sourced directly from Air Apps's careers page and normalized into a canonical job model.