Trimble

Trimble

IS Americas Help Desk Supervisor

US - CO, Westminster · Senior · Full-time

Sponsorship not specified$78k-$108kDetected 2 days ago
AzureLinuxData AnalysisJiraLogisticsCustomer SupportCommunication

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odds of building a lasting career here

50Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role90
Entry-level history0
PERM / green-card track0
Lottery odds (Level II)66
Fits your clock70

Sponsors, but it's cap-subject — you still face the weighted lottery (~30% per draw at Level II). Good if you win; have a cap-exempt backup on your list.

Lottery odds assume a STEM candidate.

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Employer immigration record

from this employer's Department of Labor filings

Green-card filing pattern in this occupation

Context, not a finding about this posting: of this employer's 10 green-card filings in this occupation, 100% were for a worker who already held the job.

Green-card follow-through: 71%

Of 7 labor certifications old enough to have been used, 2 expired without the employer filing the next step. Median time from filing to decision: 508 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.

Files H-1B transfers

4 transfer filings in the last year, covering 4 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.

Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.

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About the role

  • Elevate IT Service Management as Our Next IS Americas Help Desk Supervisor!
  • From purpose-built products to enterprise-level solutions, our technology empowers professionals in construction, geospatial, government, transportation, and more.

Responsibilities

  • We build innovative solutions designed to solve the world's most critical challenges.
  • From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. • You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide.
  • Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. • Collaborate with like-minded people: Our strong internal culture is a "hidden gem." You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging.
  • We're a company of "visionary pragmatists" who think boldly and build things that work. • Be an owner: Trimble thrives on individuals who take initiative and embrace ownership.
  • Hire, coach, mentor, and develop a high-performing Help Desk team to meet or exceed key metrics and organizational objectives.
  • Guide team efforts to resolve complex customer problems, ensuring operational readiness and seamless support across all sites.
  • Analyze service desk performance data to deliver actionable insights, streamline workflows, and eliminate process waste.
  • Collaborate with IS and non-IS departments to foster cross-functional alignment and execute key IT service initiatives.
  • Excellent organizational and communication skills to support non-technical personnel and author clear technical documentation.

Requirements

  • Do you have a passion for IT Service Management and strive to continuously improve the technology experience for your team and end users?
  • Bachelor's degree in a computer-related field with 5+ years of Service Desk experience and 2+ years in IT management, or an Associate degree with 6+ years of Service Desk experience and 4+ years in IT management.
  • Hands-on administrative experience with Jira Service Management and Google Workspace.

Compensation

  • Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position.
  • This compensation range is based on a full time schedule.
  • Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law.
  • Hiring Range $78,400.00-$107,900.00 Pay Rate Type Salary Bonus Eligible?

Benefits

  • Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans.
  • Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.
  • If this position is identified above as commission- or bonus-eligible, the terms of the commission plan or discretionary bonus plan for which you are eligible will be provided following the employee start date.

Company info

  • Trimble is an industrial technology company transforming the way the world works by delivering solutions that enable our customers to thrive.
  • We create technologies that connect the digital and physical worlds, helping our customers increase productivity, quality, safety, and sustainability.
  • Corporate: Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done.
  • With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation.
  • Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress.
  • For more information about Trimble (Nasdaq:TRMB), visit: www.trimble.com.
  • What Makes This Role Great: In this role, you will act as an agile, servant-leader driving continuous improvement and customer-centric IT support.
  • You will have the autonomy to mentor a talented team, bridge process gaps, and analyze key operational metrics to directly shape internal service efficiency and foster cross-functional trust.
  • Key Exciting Responsibilities • Hire, coach, mentor, and develop a high-performing Help Desk team to meet or exceed key metrics and organizational objectives. • Guide team efforts to resolve complex customer problems, ensuring operational readiness and seamless support across all sites. • Analyze service desk performance data to deliver actionable insights, streamline workflows, and eliminate process waste. • Collaborate with IS and non-IS departments to foster cross-functional alignment and execute key IT service initiatives.
  • Essential Skills & Experience • Bachelor's degree in a computer-related field with 5+ years of Service Desk experience and 2+ years in IT management, or an Associate degree with 6+ years of Service Desk experience and 4+ years in IT management. • Relevant certifications such as ITIL or CompTIA. • Excellent organizational and communication skills to support non-technical personnel and author clear technical documentation. • Deep technical knowledge of enterprise hardware, operating systems (Windows 11, macOS, Linux, mobile), Active Directory, and Azure services.
  • Bonus Points For: • Hands-on administrative experience with Jira Service Management and Google Workspace. • Proven track record in conflict management and applying consultative skills within an enterprise environment.
  • Logistics: Location: Westminster, CO, In Office
  • Logistics: Location: Westminster, CO, In Office Travel Requirement: 0% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact.

Equal opportunity

  • Candidate Privacy Notices by Country If you need assistance or would like to request an accommodation in connection with the
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This listing is sourced directly from Trimble's careers page and normalized into a canonical job model.