Illumio
Director, Customer Trust
Sunnyvale, California - HQ · Director
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About the role
- Illumio is the leader in ransomware and breach containment, redefining how organizations contain cyberattacks and enable operational resilience.
- Recognized as a Leader in the Forrester Wave™ for Microsegmentation, Illumio enables Zero Trust, strengthening cyber resilience for the infrastructure, systems, and organizations that keep the world running.
Responsibilities
- Lead the team responsible for responding to security questionnaires and customer security assessments
- Maintain and improve the security response knowledge base and evidence repository
- Partner with Sales and Customer Success teams to remove security-related blockers in enterprise deals
- Develop security collateral that supports customer trust and sales enablement
- Experience supporting enterprise sales cycles, customer support and customer success escalations
- All official job offers from our company are extended directly by our recruitment team and will be sent through an official E-Signature document for your review and signature.
Requirements
- 10+ years of experience in customer trust, cybersecurity, security assurance, product security, or security consulting
Skills
- ONWARDS TOGETHER!
- 4 ON-SITE DAYS A WEEK IN SUNNYVALE, CA HEADQUARTERS.
Company info
- Serve as the primary security representative during customer security reviews and technical discussions
- Participate in enterprise sales cycles to address customer security questions and architecture reviews
- Engage directly with customer security teams and CISOs to explain the company's security posture
- Improve efficiency and scalability of questionnaire responses
- Ownership over Illumio's customer facing Trust Center
- Provide clear explanations of the company's security architecture and product security controls
- Identify recurring customer security concerns and communicate them back to Security and Product teams
- Work with Product Security and Engineering to address systemic trust gaps
- Help improve documentation and transparency around security practices
This listing is sourced directly from Illumio's careers page and normalized into a canonical job model.