Usaa Federal Savings Bank

Director, Claims Operations - Field CAT Team

CVA,VA-Crossways I & II, USA · Director

No sponsorship$143k-$274kDetected 29 days ago

ComplianceCustomer SupportLeadershipCollaboration

About the role

We are seeking a dedicated Director Claims Operations - Field CAT Team.
This role is remote eligible in the continental U.S. with occasional business travel.
However, individuals residing within a 60-mile radius of a USAA office will be expected to work on-site four days per week.

Manages and is accountable for auto, property, and other claims operations member service teams who are responsible for delivering business results.
Drives execution of operational risk management, regulatory compliance training, policies and procedures across multiple teams.
Selects, develops, leads and holds managers accountable for serving members and providing appropriate solutions in auto, property and other claims operations through their teams.
Plans, organizes, and controls the resources to deliver the appropriate claims service.
Identifies trends and develops action plans as appropriate.
Inspires a high performance team that works to deliver exceptional experiences to the members and achieve exceptional results.
Creates conditions for success removes obstacles, leads and champions change.
3 years of direct team lead or management experience.
Demonstrated team leadership, cross-functional collaboration, building business solutions, and/or claims accountabilities.
Demonstrated ability to perform critical review of property estimates to grant appropriate settlement authority.

Bachelor's degree
8 years of progressive customer service, operational, military or leadership experience to include a minimum 6 years of P&C experience with 4 of those years in claims required with demonstrated proficiency.
Experience using, interpreting, solutioning and leading with data.

4 years Property Field Leadership experience at a Director level or Field Claims Manager level.
Completed Bachelor's Degree.
Central or Eastern time zones preferred.
Demonstrated ability to analyze contractual policy provisions in a multi-state environment.
Demonstrated proficiency with the Xactimate estimating platform.

USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive.
You are paid within the salary range based on your experience and market data of the position.
The actual salary for this role may vary by location.
Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.
The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.
The salary range for this position is: $143,320-$273,930.

Additionally, our career path planning and continuing education assists employees with their professional goals.
For more details on our outstanding benefits, visit our benefits page on USAAjobs.com.
Bachelor's degree; OR 4 years of relevant education and/or experience.

Equal Opportunity Employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
USAA is an Equal Opportunity Employer.

This listing is sourced directly from Usaa Federal Savings Bank's careers page and normalized into a canonical job model.