SpotHero

SpotHero

Field Operations Specialist - Dallas

Dallas, TX

No sponsorship$15k-$20kDetected 33 days ago
Data VisualizationSalesforceCRMSalesAccount ManagementProcess ImprovementCustomer SupportCommunicationMentoring

About the role

  • We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace.
  • We've been quite busy, take a peek at some of our recent announcements.
  • Work towards the goal of eliminating Operator driven issues through technology, process development and tracking.

Responsibilities

  • Process and analyze customer and partner feedback into actionable information to make productive changes that positively influence our customer and operator experience.
  • Drive product innovation by identifying technical solutions to improve operational inefficiencies.
  • Effectively communicate solutions to internal stakeholders and Operator partners.
  • Serve as a resource for given markets for Operator partners when Growth Managers are not available.
  • Maintain an optimal SIPP level (supply issues per park) and Star Rating through fulfillment of all other responsibilities (including but not limited to recommending facility data updates based on customer feedback).
  • Serve as liaison between Customer Service and Revenue teams in order to optimize field operations.
  • The opportunity to collaborate with fun, innovative, and passionate people in a casual yet highly productive atmosphere.
  • Employee programs to grow and support our people such as Discovery Days for Product and Engineering, Gearing up for Aspiring Leaders, and Mentorship Program.

Requirements

  • Proven ability to problem solve in a fast-paced, constantly evolving environment
  • Resourceful - The ability to find quick and clever ways to overcome difficulties.
  • A valid driver's license and access to vehicle
  • Core Competencies:
  • Action-Oriented - Maintains a sense of urgency to complete a task and seeks information rather than waiting for it.
  • Analytical - Examines information methodically and in detail to solve problems or complete tasks.
  • Communication - Communicates effectively and efficiently both verbally and in writing.
  • Customer-Focused - Maintains committed to the SpotHero persona so marketplace brand is sustained.
  • Detail Oriented - Pays attention to details and learns to understand causes and not just effects.
  • Emotional Intelligence - Handles interpersonal relationships with astute awareness.
  • Independent - Not relying on another's authority.
  • Problem-Solve - Assesses situations quickly and provides creative solutions for resolution.

Nice to have

  • Bachelor's degree preferred or equivalent with 1-3 years experience in customer/client facing positions or support/account management/operations experience

Skills

  • G Suite (including My Maps), CRM (Salesforce preferred), BI Tool (Looker preferred)
  • Seeking candidates in:
  • Dallas, TX
  • Remote + onsite visits and travel (15-20% of time) required.
  • Excellent benefits
  • Grubhub weekly lunch stipend for in-office days
  • Compensation in Texas:
  • SpotHero is an equal opportunity employer.
  • PLEASE NOTE: This position is ineligible for visa sponsorship.

Compensation

  • Depending on your skillset and experience, you can expect your base salary to be between $52,000 - $65,000 as well as a discretionary bonus and leading total rewards package.
  • At SpotHero, we Respect Fellow Drivers by providing an inclusive interview experience for everyone, including people with disabilities.
  • We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.
  • Please let our team know of your need when you apply or as you begin interviewing with our team.
  • This position is ineligible for visa sponsorship.
  • To be considered for this role, you must be legally authorized to work in the United States and not require sponsorship for employment now or in the future.

Benefits

  • Career game changer - A truly unique experience to work for a fast-growing company in a role with unlimited growth potential.
  • Flexible PTO policy and outstanding work/life balance - We value and support each individual team member.
  • Udemy License and Personal Learning Budget - We support the professional and personal growth of our people by providing everyone with learning resources and development opportunities.
  • Annual parking stipend - Duh.
  • You'll have the opportunity to be part of Employee Resource Groups, access allyship learning resources, and actively contribute to our ongoing effort of making SpotHero inclusive for all.
  • Drive process improvement by identifying inefficiencies and implementing workflow enhancements to benefit the company.

Company info

  • At SpotHero, we work as a team to empower people to get everywhere, easier! We're rapidly growing with the mission of bringing the parking industry into the future through technology. Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business. We connect the dots with cutting-edge technology, delivering value to both sides of this exciting, evolving marketplace. We've been quite busy, take a peek at some of our recent announcements.
  • Field Operations Specialist at SpotHero:
  • Ensure a world class experience for customers and operators alike by processing feedback, analyzing data, determining trends, and implementing solutions, including new processes. Serve as liaison between Customer Service and Revenue teams in order to optimize field operations. Work towards the goal of eliminating Operator driven issues through technology, process development and tracking. Drive growth on both sides of the marketplace by creating a seamless experience for SpotHero customers and a productive experience for our parking partners.
  • At SpotHero, we work as a team to empower people to get everywhere, easier!
  • We're rapidly growing with the mission of bringing the parking industry into the future through technology.
  • Drivers across the nation use the SpotHero mobile app and website to reserve convenient, affordable parking in advance, on-the-go or through their connected cars, and parking companies rely on us to help them reach new customers while optimizing their business.
  • Ensure a world class experience for customers and operators alike by processing feedback, analyzing data, determining trends, and implementing solutions, including new processes.
  • Drive growth on both sides of the marketplace by creating a seamless experience for SpotHero customers and a productive experience for our parking partners.
  • With the use of data, develop new ways to improve the Customer and Operator experience, and reduce the need for Customers to contact SpotHero to resolve issues.
  • Work with Revenue teams and develop narratives to be presented to Operator Partners that help them understand the value of investing in making the parking experience better for SpotHero customers.

Equal opportunity

  • We know that a diverse workforce is the strongest workforce, and are committed to building and supporting an inclusive environment for all.

Visa & Work Authorization

  • PLEASE NOTE: This position is ineligible for visa sponsorship.
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This listing is sourced directly from SpotHero's careers page and normalized into a canonical job model.