Kaseya Careers
Manager, Account Management
Miami, FL
Sponsorship not specifiedDetected 7 days ago
CRMSalesAccount ManagementLeadershipCommunicationCollaborationAdaptability
About the role
- About Kaseya Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide.
- Are you a proactive, results-driven leader ready to guide a high-performing sales team?
Responsibilities
- Team Leadership: Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth.
- Client Relationship Management: Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor and primary point of contact.
- Strategic Planning: Develop and execute strategies to enhance client satisfaction, retention, and overall account performance.
- Performance Metrics: Monitor and analyze key performance indicators (KPIs) to ensure team's account goals are met, and implement improvement plans as needed.
- Collaboration: Work closely with cross functional teams to ensure alignment and deliver a seamless client experience.
- Lead, mentor, and develop a team of individual contributors to ensure high performance and professional growth.
- Build and maintain strong, long-term relationships with key clients, acting as a trusted advisor and primary point of contact.
- Develop and execute strategies to enhance client satisfaction, retention, and overall account performance.
- Monitor and analyze key performance indicators (KPIs) to ensure team's account goals are met, and implement improvement plans as needed.
- Work closely with cross functional teams to ensure alignment and deliver a seamless client experience.
Requirements
- At least 2 years of managing a team of quota carrying account managers or account executives.
- Strong understanding of client management and relationship-building techniques.
- Ability to analyze data, identify trends, and make data-driven decisions.
- Proficiency in CRM software and account management tools.
- Managing a team of at least 5 sales representatives.
- Excellent leadership, communication, and interpersonal skills.
- Additional information
- Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.
Nice to have
- Experience in the IT or software industry is a plus.
Skills
- About Kaseya
- At Kaseya, success comes from embracing challenges, moving with urgency, and continuously raising the bar.
Visa & Work Authorization
- oyees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other char
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This listing is sourced directly from Kaseya Careers's careers page and normalized into a canonical job model.