GitLab

Manager, Customer Success Operations

Remote, US · Full-time

Sponsorship not specified$115k-$194kDetected 26 days ago

GitSalesRecruitingIntellectual PropertyCustomer SuccessLeadershipCollaborationProblem SolvingCritical Thinking

About the role

The Sales and CX Operations team sits within the Revenue Operations function at GitLab and is responsible for the processes, data standards, and operational programs that enable our Sales, Customer Success, and Renewals teams to operate at scale.
This team works in close partnership with other Revenue Strategy & Operations teams, CX field teams, Finance, and Sales to ensure operational alignment across the full customer lifecycle.
We value clear documentation, thoughtful iteration, and practical solutions that help our go-to-market teams move with confidence and clarity.

Translate ambiguous business questions from CS leadership into clear problem statements, then drive them to resolution through process, reporting, or systems changes.
Partner with Revenue Technology and Revenue Analytics to evolve the systems, data, and reporting CSMs rely on day to day.
Build cross-functional alignment with Sales, Finance, and other Revenue Strategy & Operations teams to operationalize go-to-market changes that affect Customer Success.
Identify friction in existing processes and lead improvement efforts end to end, from diagnosis through rollout and adoption.
Strong cross-functional collaboration skills. You build trust with stakeholders at all levels and influence without direct authority.

4+ years of experience in Sales Operations, Revenue Operations, management consulting, strategy, or a similar analytical and problem-solving role.
Comfort operating in a scaling environment where not everything is defined and structure must be created.
You can break down ambiguous problems into clear workstreams and move them forward.
We care more about how you think than which specific tools you have used.

The base salary range for this role's listed level is currently for residents of the United States only.
This range is intended to reflect the role's base salary rate in locations throughout the US.
Sales roles are also eligible for incentive pay targeted at up to 100% of the offered base salary.

Benefits to support your health, finances, and well-being
Equity Compensation & Employee Stock Purchase Plan
The base salary range does not include any bonuses, equity, or benefits.
See more information on our benefits and equity.
Own the core operational cadences that support the CS organization, including pipeline and renewal reviews, customer health reporting, and book of business management.
Support CS leadership in planning cycles, including capacity modeling, segmentation, territory and coverage planning, and target setting.

Fortune 500® is a registered trademark of Fortune Media IP Limited, used under license. Claim based on GitLab data. Fortune 100 refers to the top 20% ranked companies in the 2025 Fortune 500 list, published in June 2025. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of GitLab.
Flexible Paid Time Off
Team Member Resource Groups
Growth and Development Fund
Parental leave
Home office support
Systems thinking. You understand how a change in one part of the go-to-market motion ripples through to others, and you design solutions accordingly.

GitLab is proud to be an equal opportunity workplace and is an affirmative action employer.
equal opportunity workplace and is an affirmative action employer.
See also GitLab's EEO Policy and <a href="https://about.gitlab.com/handbook/labor-and-employment-notices/#eeoc-us-equal-employme

sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family med

This listing is sourced directly from GitLab's careers page and normalized into a canonical job model.